Customer Service Team Lead — Client Liaison & Ops

Vixxo Facility Solutions; Hartford (CT); On-site; USD 55,000 - 75,000; Full time

Job summary

Vixxo is seeking a full-time Customer Service Team Lead to serve as the primary liaison between a customer’s headquarters and Vixxo, ensuring alignment with goals and objectives for exceptional service, retention, and satisfaction.

The Team Lead will build rapport with customers and providers, review scope and pricing, and analyze key metrics to drive improvements and cost reductions while ensuring contractual adherence.

Qualifications

• 3–5 years’ experience in customer service, retention, business development or account management (team lead preferred).
• Experience with Microsoft Office: Excel, Outlook, Word; Siebel and databases a plus.
• Excellent interpersonal skills, reliability, teamwork and written/verbal communication.
• High school diploma or equivalent; a Bachelor’s degree preferred.

Responsibilities

• Connect with customers to understand needs, goals and service level expectations.
• Coordinate with service providers, review scope, negotiate costs and confirm requirements.
• Analyze metrics and reports to drive improvements and ensure contractual compliance.

Skills

Interpersonal skills

Reliability

Teamwork

Written and verbal communication

Problem solving

Data analysis

Education

High school diploma or equivalent

Bachelor's degree

Tools

Microsoft Office

Excel

Outlook

Word

Siebel

Databases

Job description

Vixxo is seeking a full-time Customer Service Team Lead to serve as the primary liaison between a customer’s headquarters and Vixxo, ensuring alignment with goals and objectives for exceptional service, retention, and satisfaction.

The Team Lead will build rapport with customers and providers, review scope and pricing, and analyze key metrics to drive improvements and cost reductions while ensuring contractual adherence.