Customer Service Team Lead, B2B & Operations

Reladyne; Des Plaines (IL); On-site; USD 55,000 - 70,000; Full time

Job summary

RelaDyne is seeking a motivated Customer Service Supervisor to lead a team in Des Plaines, Illinois. Responsibilities include supervising customer service operations, ensuring high-quality service, and closely collaborating with other departments.

The ideal candidate has over 5 years of experience in customer service, with a focus on business-to-business environments, and is skilled in leadership and problem-solving.

This role requires proficiency in Microsoft Office and experience with ERP systems like SAP, fostering a team-oriented environment that reflects RelaDyne's values.

Qualifications

• 5+ years of customer service experience in a business-to-business setting.
• 2+ years of supervisory experience managing customer service associates.
• Strong ability to analyze service metrics for process improvement.

Responsibilities

• Lead a team of 8-10 Customer Service Associates.
• Monitor phone and email communications to ensure service quality.
• Oversee and evaluate customer service operations.

Skills

Customer service experience

Supervisory experience

Communication skills

Problem-solving skills

Organizational skills

Tools

Microsoft Office

SAP

Job description

RelaDyne is seeking a motivated Customer Service Supervisor to lead a team in Des Plaines, Illinois. Responsibilities include supervising customer service operations, ensuring high-quality service, and closely collaborating with other departments.

The ideal candidate has over 5 years of experience in customer service, with a focus on business-to-business environments, and is skilled in leadership and problem-solving.

This role requires proficiency in Microsoft Office and experience with ERP systems like SAP, fostering a team-oriented environment that reflects RelaDyne's values.