Customer Service Leader - Team & Operations Excellence

RelaDyne LLC; Des Plaines (IL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Career development opportunities

Team-oriented work environment

Commitment to diversity and accessibility

Job summary

RelaDyne LLC, located in Des Plaines, Illinois, is seeking a motivated Customer Service Supervisor to oversee a team of Customer Service Associates. This role is pivotal in ensuring high-quality service and efficient order processing, driving customer satisfaction.

The ideal candidate will have over 5 years of customer service experience and 2 years of supervisory experience, particularly in a logistics or B2B environment. Strong leadership and communication skills are essential for fostering a collaborative environment and maintaining service excellence.

Qualifications

• 5+ years of customer service experience, preferably in B2B or logistics.
• 2+ years of supervisory experience managing customer service associates.
• Strong interpersonal skills with the ability to collaborate.

Responsibilities

• Lead and supervise a team of Customer Service Associates.
• Monitor and evaluate customer interactions for quality.
• Process customer orders and maintain accurate records.

Skills

Customer service experience

Leadership skills

Communication skills

Analytical skills

Problem-solving abilities

Tools

Microsoft Office

SAP

Job description

RelaDyne LLC, located in Des Plaines, Illinois, is seeking a motivated Customer Service Supervisor to oversee a team of Customer Service Associates. This role is pivotal in ensuring high-quality service and efficient order processing, driving customer satisfaction.

The ideal candidate will have over 5 years of customer service experience and 2 years of supervisory experience, particularly in a logistics or B2B environment. Strong leadership and communication skills are essential for fostering a collaborative environment and maintaining service excellence.