Customer Service Team Lead - 2nd Shift

Fountain; Hudson (OH); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Fully paid health, dental, and vision

401k with company match

Paid time off including parental leave

Career development programs

Job summary

Leaf Home is hiring a Customer Service Supervisor for the 2nd shift in Hudson, OH. You will lead a team of Customer Service Coordinators, monitor performance, coach staff, and ensure adherence to service standards.

The role collaborates with cross-functional teams to streamline processes and enhance the customer experience. Ideal candidates have 3+ years in service administration or call centers, strong organizational and communication skills, and a track record of coaching and accountability.

Qualifications

• High school diploma or equivalent.
• 3+ years in service administration / call center ops; supervisory exp preferred.
• Strong organizational and multitasking abilities.
• Excellent written and verbal communication.
• High attention to detail and accuracy.
• Ability to coach, motivate, and hold team members accountable.

Responsibilities

• Lead daily operations of a team of Customer Service Representatives.
• Monitor workforce performance metrics and schedule adherence.
• Coach and develop employees; conduct performance evaluations.
• Resolve complex customer issues balancing satisfaction and business goals.
• Collaborate with Training, QA, WFM, and Operations on improvements.
• Foster a positive, customer-focused culture.

Skills

Communication skills

Coaching

Leadership

Organizational skills

Attention to detail

Education

High school diploma or equivalent

Job description

Leaf Home is hiring a Customer Service Supervisor for the 2nd shift in Hudson, OH. You will lead a team of Customer Service Coordinators, monitor performance, coach staff, and ensure adherence to service standards.

The role collaborates with cross-functional teams to streamline processes and enhance the customer experience. Ideal candidates have 3+ years in service administration or call centers, strong organizational and communication skills, and a track record of coaching and accountability.