Customer Service Lead – 2nd Shift

Jobtailor; Wichita (KS); On-site; USD 32,000 - 45,000; Full time

Job summary

Jobtailor in Wichita, Kansas is seeking a customer service professional to respond to inquiries via phone, email, or chat and resolve issues to ensure customer satisfaction.

You will assist in inventory management, communicate order status, and support a fast-paced team while working evening shifts. The role requires 2+ years of experience, strong communication, and proficiency with inventory management systems.

Qualifications

• 2+ years of experience in customer service.
• Strong communication skills.
• Ability to work with inventory management systems.
• Must be able to work evening shifts.

Responsibilities

• Respond to customer inquiries via phone, email, or chat
• Resolve customer issues efficiently
• Assist in managing inventory levels
• Provide communication regarding order status

Skills

Communication

Problem-solving

Customer service

Tools

Inventory management systems

Job description

• Respond to customer inquiries via phone, email, or chat
• Resolve customer issues efficiently
• Assist in managing inventory levels
• Provide communication regarding order status

Requirements

• 2+ years of experience in customer service
• Strong communication skills
• Ability to work with inventory management systems
• Must be able to work evening shifts

Hard Skills

• inventory management systems

Soft Skills

• communication skills
• problem-solving
• customer service