Customer Service Team Lead

Uline; Racine (WI); On-site; Full time

Job summary

A leading company in shipping and packaging materials seeks a Customer Service Team Lead in Kenosha, WI. The role involves coaching a team to enhance customer satisfaction and service quality. With a competitive pay range and growth potential, this position offers a chance to lead in a dynamic environment.

Benefits

Health insurance

401(k) with 6% employer match

Bonus programs

Paid holidays

Tuition assistance

On-site café

Fitness center

Modern facilities

Qualifications

• At least 3 years of customer service experience.
• Preferably 2+ years in a leadership or supervisory role.

Responsibilities

• Coach and develop Customer Service Representatives.
• Handle escalated customer issues and support interactions.
• Suggest process improvements for efficiency.

Skills

Communication

Education

High School diploma

Bachelor’s degree

Job description

Join to apply for the Customer Service Team Lead role at Uline.

Position Overview

Uline is seeking a Customer Service Team Lead at our Kenosha branch, located at 12355 Uline Way, Kenosha, WI 53144. This on-site role involves leading and developing our customer service team to deliver exceptional service.

Responsibilities

1. Coach and develop Customer Service Representatives in product knowledge, policies, procedures, and performance metrics.
2. Review customer interactions via phone, email, and other channels to evaluate quality and provide coaching.
3. Suggest process improvements to enhance efficiency and customer satisfaction.
4. Facilitate team meetings and training sessions.
5. Handle escalated customer issues and support customer interactions weekly.

Minimum Requirements

• High School diploma or equivalent required; Bachelor’s degree preferred.
• At least 3 years of customer service experience.
• Preferably 2+ years in a leadership or supervisory role.
• Effective communication skills.

Compensation and Benefits

The pay range is $28.00/hr - $35.00/hr, with significant growth potential. Benefits include health insurance, 401(k) with 6% employer match, bonus programs, paid holidays, tuition assistance, and employee perks like an on-site café, fitness center, and modern facilities.

About Uline

Uline is a family-owned distributor of shipping, industrial, and packaging materials, with over 9,000 employees across North America. We are committed to a drug-free workplace and equal employment opportunity.