Customer Service Support Specialist

NewGen Technologies; Tysons (VA); On-site; USD 110,000 - 180,000; Full time

Job summary

NewGen Technologies is seeking a dedicated NOC/CSOC specialist to provide 24x7 monitoring, incident response, and cyber defense for the enterprise infrastructure in Tysons, VA. You will coordinate with cross-functional teams to maintain availability and security.

Responsibilities include proactive monitoring, change management, and leveraging Microsoft Sentinel and Azure Monitor to detect and respond to threats, performance issues, and outages.

Qualifications

• TS/SCI FSP Clearance required.
• Demonstrated experience with Microsoft Sentinel and Microsoft Azure.
• Experience with enterprise network monitoring and infrastructure tools.
• Proven ability to perform initial troubleshooting and incident response.

Responsibilities

• Perform enterprise network and infrastructure monitoring using Sponsor tools.
• Identify and perform initial troubleshooting tasks.
• Use modeling, mapping, exposure-analysis, or network-path analysis tools.
• Monitor and track scheduled maintenance windows and change activities.
• Provide 24x7x365 NOC/CSOC services and incident response.

Skills

NOC/CSOC operations

Incident response

Azure

Microsoft Sentinel

KQL

Tools

Microsoft Sentinel

Azure Monitor

Kusto (KQL)

Job description

The Contractor shall provide comprehensive 24x7x365 Network Operations Center (NOC) and Cyber Security Operations Center (CSOC) services to ensure the continuous availability, security, performance, and operational integrity of the organization's enterprise infrastructure. Services shall include proactive monitoring, incident response, cyber defense, operational engineering support, problem management, and continuous service improvement to maintain a secure and highly available enterprise environment.

Responsibilities

• Perform enterprise network and infrastructure monitoring using Sponsor tools
• Identify and perform initial troubleshooting tasks
• Use modeling, mapping, exposure-analysis, or network-path analysis tools
• Monitor and track scheduled maintenance windows and change activities

Team Responsibilities

• Provide comprehensive 24x7x365 Network Operations Center (NOC) and Cyber Security Operations Center (CSOC) services
• Maintain a secure and highly available enterprise environment
• Ensure the continuous availability, security, performance, and operational integrity of the organization's enterprise infrastructure
• Proactively monitor network and cyber security environments and provide Incident Response, Cyber Defense, Operational Engineering Support, Problem Management, and Continuous Service Improvement
• Provide monthly application metric data such as service requests, incidents, calls per application, using Sponsor's reporting tools. Any other tool or deviation from collecting performance metrics requires prior approval from Sponsor.
• Provide operational support for the following environments; Enterprise Local Area Network (LAN), Wide Area Network (WAN), Campus Network Infrastructure
• Provide operational support for the following technologies; Microsoft Azure Government Cloud, Azure Virtual Desktop (AVD), RedSeal, Microsoft Sentinel, VMware and Hyper-V virtualization platforms, Microsoft Windows Server infrastructure, and Enterprise monitoring and alerting systems

Requirements

• TS/SCI FSP Clearance
• Demonstrated experience with Microsoft Sentinel and Microsoft Azure
• Demonstrated experience understanding enterprise network monitoring and infrastructure monitoring tools
• Demonstrated experience identifying and performing initial troubleshooting
• Demonstrated experience understanding network security modeling, mapping, exposure-analysis, or network-path analysis tools
• Demonstrated experience working with telecommunications carriers, Internet Service Providers (ISPs), cloud providers, OEM vendors, managed service providers, or other third-party service providers

Desired Skills

• Demonstrated experience leading or managing personnel within a NOC, SOC/CSOC, enterprise operations center, or comparable 24x7 technical operations environment
• Demonstrated progressively responsible experience in enterprise IT operations, network operations, cybersecurity operations, cloud operations, or related technical disciplines
• Demonstrated experience supporting a Network Operations Center (NOC), Security Operations Center (SOC/CSOC), enterprise IT operations center, or comparable technical operations environment
• Demonstrated significant experience with Microsoft Sentinel: alert monitoring, KQL log queries, entity analysis, runbooks, or escalation
• Demonstrated significant experience with Azure skills: portal nav, Monitor/Log Analytics, VMs, Resource Health, or basic networking (VNets/NSGs)
• Demonstrated significant experience with Networking basics: TCP/IP, DNS/DHCP, subnetting, VLANs, routing, firewalls, VPNs, or LAN/WAN
• Demonstrated significant experience with troubleshooting outages, connectivity, packet loss/latency, or CPU/memory issues
• Demonstrated experience with tools for topology, paths, assets, segmentation, or vulnerabilities
• Demonstrated experience with Kusto Query Language (KQL) for searching, filtering, correlating, and investigating Sentinel and Log Analytics data

About Us

For more than 20 years, NewGen Technologies has solved our clients’ toughest IT challenges with integrity, security, and outstanding service by delivering both technology and talent. We have helped secure borders, have used artificial intelligence (AI) to fight terror, aided the identification of criminals, and have helped to prevent crime through the introduction of biometrics. Our team of Highly Cleared Specialists have hard-to-find skills and expertise in a wide spectrum of technologies to provide solutions that transform business processes and solve problems of national significance. #CJ