Customer Service Support I

PDS Defense, Inc.; Indiana; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Short-term disability insurance

DailyPay

Employee referral bonus

Affordable medical coverage plan

Job summary

PDS Defense, Inc. in Laporte, IN is seeking an Associate level Call Center/Customer Service support role for a 12-month assignment. You will organize import/export records, audit shipping documents, maintain data in Excel/Access, and support audits and reporting. Strong clerical experience and Excel proficiency are required.

The position emphasizes attention to detail, multitasking, and effective communication to coordinate with internal departments and ensure compliance with regulations.

Qualifications

• 2+ years of clerical, administrative, or data management experience.
• Proficiency in Microsoft Excel, Word, and Access required.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Excellent written and verbal communication skills.
• Prior experience in import/export, shipping, or logistics is a plus.

Responsibilities

• Organize, file, and maintain import and export records in accordance with company policy and U.S. Customs regulations.
• Conduct routine audits of shipping and customs documentation to ensure accuracy and completeness.
• Prepare, update, and maintain data in Excel spreadsheets, Microsoft Access databases, and other company systems.
• Support document retrieval for internal and external audits.
• Assist with tracking shipments and maintaining shipment logs as needed.
• Coordinate with internal departments to obtain necessary documentation and information for compliance filings.
• Provide general clerical support, including data entry, scanning, and report preparation.
• Perform other administrative duties as assigned.

Skills

Clerical experience

Attention to detail

Multitasking

Written and verbal communication

Data management

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Access

Job description

Call Center/Customer Service

Customer Service Support I Laporte, IN Posted: 10/28/2025

Job Description

• Organize, file, and maintain import and export records in accordance with company policy and U.S. Customs regulations.
• Conduct routine audits of shipping and customs documentation to ensure accuracy and completeness.
• Prepare, update, and maintain data in Excel spreadsheets, Microsoft Access databases, and other company systems.
• Support document retrieval for internal and external audits.
• Assist with tracking shipments and maintaining shipment logs as needed.
• Coordinate with internal departments to obtain necessary documentation and information for compliance filings.
• Provide general clerical support, including data entry, scanning, and report preparation.
• Perform other administrative duties as assigned.

Job ID#:

214110

Job Category:

Call Center/Customer Service

Position Type:

Associate - W2

Duration:

12 mo

Shift:

1

Qualifications

• High school diploma or equivalent; associate's degree preferred.
• 2+ years of clerical, administrative, or data management experience.
• Strong attention to detail and organizational skills.
• Proficiency in Microsoft Excel, Word, and Access required.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Excellent written and verbal communication skills.
• Prior experience in import/export, shipping, or logistics is a plus.

Preferred Skills

• Familiarity with trade compliance documentation (commercial invoices, packing lists, bills of lading, etc.).
• Understanding of customs recordkeeping requirements.
• Experience supporting teams in a manufacturing or global business environment.

Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.

Job Requirements

Minimum Security Clearance:

No Clearance

Military connected talent encouraged to apply.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/