Global Product Support Engineer 2

Lam Research; Tualatin (OR); Hybrid; USD 75,000 - 105,000; Full time

Job summary

Lam Research in Oregon is seeking a Global Product Support Engineer to serve as the backbone of technical support for field engineers, technicians, and product teams. You will diagnose, troubleshoot, repair, and debug complex electro/mechanical equipment to ensure rapid resolution and customer satisfaction.

Work may occur at Lam facilities or in the field, with travel up to 25–30% worldwide. The role requires strong communication, structured problem solving, and collaboration across

Qualifications

• Bachelor's degree with 2+ years of related experience or advanced degree.
• Experience in electro-mechanical systems, design, or manufacturing.
• Strong written and spoken English with good presentation skills.

Responsibilities

• Provide technical support to field engineers and technicians diagnosing, troubleshooting, and repairing complex equipment.
• Respond to issues when first-line support cannot isolate or fix problems.
• Report design, reliability and maintenance problems to engineering and document field service activities.
• Travel 25–30% worldwide to customer sites and Lam facilities.

Skills

Communication skills

English fluency

Presentation skills

Problem solving

Education

Bachelor's degree

Tools

Lam Electrofill

Job description

The group you’ll be a part of

In the Global Products Group, we are dedicated to excellence in the design and engineering of Lam's etch and deposition products. We drive innovation to ensure our cutting-edge solutions are helping to solve the biggest challenges in the semiconductor industry.

In the Global Products Group, we are dedicated to excellence in the design and engineering of Lam's etch and deposition products. We drive innovation to ensure our cutting-edge solutions are helping to solve the biggest challenges in the semiconductor industry.

The impact you'll make

As a Global Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam's valued customers.

What You'll Do

• GPS engineer who will provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
• Reports design, reliability and maintenance problems or bugs to design engineering/software engineering
• Involved in customer installation and training.
• Provides support to customer/users where the product is highly technical or sophisticated in nature.
• Creates and presents reports related to design, reliability, maintenance problems, SW bugs, projects, and escalations to the relevant factory groups and creates and updates documentation for field service engineers and customers.
• Lam Electrofill experience is preferred.
• Work can take place at Lam facilities or in the field and can include travel with short notice (24-hour turnaround) ~25% - 30% Travel worldwide is a requirement of this position.

Who We're Looking For

Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.

• Experience in the following: electro-mechanical system design and manufacturing; systems engineering and integration; statistical methods for modeling, multivariate data sets; statistical process control (SPC); Design of Experiments (DOE); vacuum systems; and/or semiconductors.
• Excellent written/verbal communication, fluent in English, and strong presentation skills.
• Capable of structured problem solving (preferably using 8D methodology).
• Teamwork and ability to establish successful relationships in a multicultural environment with external and internal customers.
• Service orientated and ability to work in a matrix environment.

Preferred Qualifications

• Preferred experience: Failure Mode Effect Analysis (FMEA), Root Cause-Corrective Action (RCCA), 8D & 5-Whys Problem solving.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research (\"Lam\" or the \"Company\") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

Our Perks And Benefits

At Lam, our people make amazing things possible. That's why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.