Mgr, Product Support

Lam Research Salzburg GmbH; Fremont (CA); On-site; USD 125,000 - 270,000; Full time

Benefits offered by this job

On-site Flex

Virtual Flex

Competitive benefits

Job summary

Lam Research in Fremont, CA is seeking a Manager of Product Support to oversee technical support for robotics products and platform types worldwide. You will lead field engineers, technicians, and specialists, coordinating with design and software teams to diagnose and repair complex equipment and systems.

The role emphasizes leadership, customer focus, and collaboration in a fast-moving semiconductor environment. Flexible onsite work model is offered with travel as needed.

Qualifications

• Bachelor's degree or equivalent with 4-6 years relevant experience in the semiconductor industry; at least the last 2 years in a people management capacity.
• Structured problem solving (preferably 8D methodology).
• Ability to establish successful relationships in a multicultural environment with external and internal customers.
• Service oriented.
• Ability to work in a matrix environment.
• Willing to travel domestically and internationally as required.
• Role is onsite flex.

Responsibilities

• Oversee the technical support of company customers by field engineers and support specialists.
• Establish and maintain communication with design engineering and software development on design and maintenance issues.
• Ensure engineers are current with latest upgrades and releases.
• May participate in customer installation and training programs.
• Select, develop, and evaluate personnel to ensure efficient team operation.
• Direct and supervise the day-to-day work of direct reports.
• Manage annual performance and development exercises for direct reports.
• Mentor high-potential personnel to build a stronger team.

Skills

People management

Semiconductor industry experience

Bachelor's degree

Structured problem solving

Education

Bachelor's degree or equivalent

Job description

In your career, let’s prove what’s possible.

At Lam Research, we create equipmentthat drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible.
Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy. We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration.
The impact we have on the world is made possible by focusing on our people. So we recognize and celebrate our teams’ achievements. We strive to create an inclusive and diverse culture where everyone’s contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities.
Because at Lam, we believe that when people are the priority and they’re inspired to unleash the power of innovation for a better world together, anything is possible.

Mgr, Product Support

Date: Aug 12, 2026

Location: Fremont, CA, US, 94538

Worker Category: On-site Flex

The group you’ll be a part of

At Lam, you'll be part of a growing Product Support Engineering team based in Fremont, working with the Product group, Engineering groups, and Field Engineering teams, supporting a wide range of robotics products and platform types to our end user customers globally.

The impact you’ll make

Oversee the technical support of company customers by field engineers, technicians, and support specialists, who are diagnosing, troubleshooting, and repairing one or more of the following: complex electro/mechanical equipment, sophisticated computer systems, software systems/applications, or networking and wireless networking systems.

What you’ll do

• Supervise engineers that respond to situations where standard procedures have failed to isolate or fix problems in non-functioning equipment systems or software.


• Establish and maintain lines of communication with design engineering and software development on design, reliability, and maintenance issues.


• Ensure that engineers are current with the latest upgrades and/or new releases.


• May be involved in customer installation and training programs.


• Select, develop, and evaluate personnel to ensure the efficient operation of the team.


• Direct and supervise the day-to-day work of your direct reports.


• Responsible for the annual Performance Management & Development exercise of your direct reports.


• Develop and mentor high-potential personnel to continuously build a stronger team as well as provide opportunities for qualified internal personnel.

Who we’re looking for

• Bachelor's degree or equivalent with 4-6 years relevant experience in the semiconductor industry; a t least the last 2 years in a people management capacity.


• Capable of structured problem solving (preferably using 8D methodology).


• Ability to establish successful relationships in a multicultural environment with external and internal customers.


• Service orientated.


• Ability to work in a matrix environment.


• Willing to travel both domestically and internationally as required.


• Role is onsite flex.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

#LI-LE1

CA San Francisco Bay Area Salary Range for this position: $125,000.00 - $270,000.00.

The above salary range for this position is relevant to applicants that reside or work onsite in the California, San Francisco Bay Area only. Salary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience and comparison to other employees already in this role. Actual salary may vary from salary offered due to numerous factors including but not limited to unpaid time off, unpaid leave, company mandated shutdown, and other relevant factors.

Our Perks and Benefits

At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland
Job Segment: Performance Management, Technical Support, Design Engineer, Field Engineer, Engineer, Human Resources, Engineering, Technology