Customer Service Support

UFP Industries, Inc.; Coatesville, Northern (Chester County, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Health savings account with company

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan with company match

Paid vacation and holidays

Stock purchase program with employee

Educational reimbursement

Wellness programs and challenges

Other supplemental benefits

Job summary

UFP Industries, Inc. is seeking a Customer Service Representative who develops and maintains positive account relationships by serving as the in-store customer service contact to meet customer expectations and increase profits.

You will work with customers and third‑party teams to ensure adequate stocking, proper displays, timely merchandising, price checks, and accounts receivable support, while assisting with seminars and store openings.

Qualifications

• Associate's degree preferred.
• Minimum of 1 year of customer service experience.
• Working knowledge of Microsoft Office, including Excel, Word, Outlook and other software for business applications.

Responsibilities

• Develop and maintain positive account relationships by serving as the in-store customer service contact.
• Coordinate with customers and third‑party teams to ensure stocking levels and merchandising materials are present.
• Ensure displays are properly set, maintained, and presented on schedule.
• Visit stores and address store management concerns and problems.
• Assist in price comparisons, product knowledge seminars, and AR activities.
• Support store openings and special sales events; prepare reports and maintain records.

Skills

Customer service

Education

Associate degree preferred

Tools

Microsoft Office

Job description

Job Summary

The Customer Service Representative is responsible for developing and maintaining positive account relationships by functioning as an in-store customer service contact in order to meet customer expectations and increase profits.

Principle Duties and Responsibilities

• Works directly with customers or through 3rd party teams to ensure adequate stocking levels of product and product literature POP materials are present and available for consumers
• Works directly with customers or through 3rd party teams to ensure that displays have been set properly and that merchandising materials are in their proper place in an agreed upon timeframe
• Works directly with customers or through 3rd party teams to ensure that product displays are constructed and in place on time and maintained throughout the selling season
• Visits stores in accordance with proposal schedule and resolves store management concerns and problems
• Inspects product quality and monitor inventory levels
• Conducts price comparisons and communicates information as required
• Assists in the presentation of product knowledge seminars
• Assists in resolving accounts receivable problems and opportunities
• Works store openings and special sales events as required
• Prepares various reports and maintains records as required
• Performs other duties as required

Qualifications

• Minimum of an associate's degree preferred
• Minimum of one year of customer service experience
• Working knowledge of Microsoft Office, including Excel, Word, Outlook and other software for business applications

Benefits

• Medical insurance
• Health savings account with company contribution
• Dental insurance
• Vision insurance
• Basic and voluntary life insurance
• Disability insurance
• 401(k) plan with company match
• Paid vacation and holidays
• Stock purchase program with employee discount
• Educational reimbursement
• Wellness programs and challenges
• Other supplemental benefits

Company Culture

The Company is an Equal Opportunity Employer.

Wondering what the companies of UFP Industries are all about? We're successful. We've been around for more than 65 years, and we've been profitable every year since our founding. We work hard, and we know how to set and beat records. We're competitive. Our line of work is demanding, but you'll get back what you put in and have fun doing it. We're family. We care for each other and want to see each other succeed. We enjoy watching each other build great careers and take advantage of the many opportunities we have to advance. And that makes UFP Industries a great place to be. We work hard and smart. We learn and grow from each other, from experience, from trial and error, from success. We collaborate to maintain our competitive edge. And we do it all on a global scale.