Customer Service Supervisor (Retail)-Easley, SC

Hamrick's, Inc.; Easley (SC); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Vacation Pay based on eligibility

Competitive wages

Closed on Sundays

Job summary

Hamrick's, Inc. is seeking a Customer Service Supervisor in Easley, South Carolina, responsible for managing cashiers and ensuring financial accountability within the store. You'll lead a team of up to 20 cashiers, model excellent customer service, and oversee daily financial operations.

The ideal candidate should possess supervisory experience and a strong dedication to customer service. This position offers competitive wages and a family-oriented culture, ensuring a balanced work life.

Qualifications

• Prior knowledge in bookkeeping, bank teller, retail management, or supervising experience preferred.
• Passion for superior service and helping others.
• Cheerful and positive attitude.

Responsibilities

• Model and drive superior customer service.
• Prepare, audit, and reconcile all funds for daily retail operations.
• Manage breaks and lunches for cashiers and support staff.

Skills

Bookkeeping knowledge

Retail management

Supervising experience

Customer service

Education

High School diploma or equivalent

Job description

Vacation Pay (based on eligibility guidelines)

The Customer Service Supervisor is responsible for the financial accountability of the store. This position supervises 10 to 20 cashiers at a time. The customer service supervisor maintains a positive company image through courteous and professional interactions. This position also supervises 2-4 part time customer service associates.

Responsibilities

Model and Drive Superior Customer Service.

Prepare, audit, and reconcile all funds for daily retail operations including change orders, deposits, bank reconciliation, petty cash, and cashier tils.

Manage breaks and lunches for cashiers and support staff to support customer needs.

Run reports and audit transactions including voids, returns, employee transactions, etc.

Issue correctives (written or verbal) when code of conduct, performance, or policy issues are violated.

Address and correct any financial procedure issues found during periodic financial audit from corporate auditing personnel.

Train new cashiers or schedule a seasoned cashier to do so.

Communicate with corporate partners and leadership when opportunities occur in the financial area.

Maintain a neat, orderly, and professional front of store area.

Maintain the financial paperwork filing (daily, weekly, monthly) per the guidelines.

Place service calls to appropriate personnel for register equipment, financial equipment, etc.

Perform other duties assigned by management.

Qualifications

Prior knowledge in bookkeeping, bank teller, retail management, or supervising experience preferred.

Passion for superior service and helping others.

Cheerful and positive attitude.

Consistent and reliable.

Work a flexible schedule.

Walking from one area to another frequently; standing required; ability to negotiate stairs.

Ability to lift 25 lbs.

Required Experience

Prefer 1+ years of retail cash office experience.

Required Education

High School diploma or equivalent.

Benefits

Competitive wages, flexibility, and fair expectations for employees.

Sincere family‑oriented culture with a commitment to superior customer service.

Closed for business on Sundays to provide better work life balance.