Customer Service Supervisor- Patient Accounts

daytonchildrens; Kentucky; Hybrid; USD 65,000 - 85,000; Full time

Job summary

Dayton Children's in Ohio is seeking a Patient Financial Services Insurance Billing Supervisor to oversee the daily work of the insurance billing teams and ensure accurate, timely billing for patient accounts.

Reporting to the Manager, Patient Financial Services, you will supervise staff, train for compliance, review key reports, and address discrepancies to improve revenue cycle efficiency.

This role requires strong communication and leadership in a fast-paced healthcare environment.

Qualifications

• Minimum of 2 years of experience in patient financial services or healthcare billing.
• High school diploma required.
• Strong communication and interpersonal skills.
• Ability to work tactfully with patients, staff, and interdepartmental customers.
• Proficient in supervising billing and collection processes.
• Knowledge of healthcare billing regulations and compliance requirements.

Responsibilities

• Supervise day-to-day work of the insurance billing team(s).
• Ensure accurate, timely billing processes for patient accounts and supervise staff.
• Ensure compliance with regulations, hospital policies, and industry standards.
• Maintain efficient workflow and resolve billing discrepancies to improve revenue cycle efficiency.
• Train and develop staff; review key billing reports and monitor performance.

Skills

Billing supervision

Analytical skills

Team leadership

Healthcare billing regulations

Time management

Communication skills

Education

High school diploma

Job description

Facility

Work from Home - Hybrid - Ohio

Department

Cash Applications

Schedule

Full time

Hours

40

Job Details

The Patient Financial Services Insurance Billing Supervisor is responsible for supervising the day-to-day work of the insurance billing team(s). This role ensures accurate, timely billing processes for patient accounts, supervises billing staff, and ensures compliance regulations, hospital policies, and healthcare industry standards. The billing supervisor will work closely with their manager and other departments to resolve billing discrepancies and improve revenue cycle efficiency.
Under the leadership of the Manager, Patient Financial Services, the supervisor is responsible for maintaining an efficient operational workflow for day-to-day operations in the areas of insurance accounts receivable management. Supervisor responsibility includes billing operations oversight, training and development, problem resolution or escalation, review of key billing reports, and performance monitoring.

Department Specific Job Details

Education

• High school diploma required

Experience

• Minimum of 2 year of experience in patient financial services or healthcare billing

• Strong communication and interpersonal skills

• Ability to work tactfully with patients, staff, and interdepartmental customers

Skills/Competencies

• Proficient in supervising billing and collection processes

• Strong analytical and problem-solving skills

• Ability to lead and motivate a team

• Knowledge of healthcare billing regulations and compliance requirements

• Excellent organizational and time-management skills