Customer Service Supervisor (Materials)

Summit Polymers; Elizabethtown (KY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking automotive supplier as a Customer Service Supervisor, where you'll lead a team in managing customer orders and ensuring timely shipping. This role is pivotal in maintaining customer satisfaction through effective communication and coordination with various departments. You'll thrive in a culture that values continuous improvement and meaningful work. If you're passionate about customer service and looking for a career path that challenges you, this is the perfect opportunity to grow your skills and make a significant impact in the automotive industry.

Qualifications

• Business degree or 2 years experience in a customer contact position required.
• Ability to analyze information and make decisions is essential.

Responsibilities

• Supervise customer service coordinators and manage customer orders.
• Maintain timely processing of orders and resolve customer issues.

Skills

Customer Service

Order Management

Analytical Skills

Communication Skills

Education

Business Degree

Experience in Materials or Customer Contact

Job description

P09 - Elizabethtown, 2201 West Park Road, Elizabethtown, Kentucky, United States of America Req #1137

Tuesday, January 28, 2025

Summit Polymers is a leading Tier 1 Automotive Supplier of automotive interior systems. As a world-class automotive supplier of injection molded interior trim, we specialize in the engineering, manufacturing, and assembly of feature-based registers, consoles, and trim panels.

JOIN A TEAM WHERE YOU’LL BE CHALLENGED AND VALUED.

A career with Summit Polymers means working with smart people in a culture that thrives on challenging, meaningful work. At Summit, we look for growth potential with every hire. We don’t just fill seats; we set people on career paths. We’re always on the lookout for smart people who are committed to continuous improvement, customer service, and quality.

JOB DESCRIPTION

JOB TITLE: Customer Service Supervisor (Materials) FLSA STATUS: Exempt

REPORTS TO: Manager, Materials

SUMMARY

This is an administrative and supervisory position responsible for customer contact work involving coordination, shipping, recording, and updating of customer orders and cancellations. Supervises Customer Service Coordinator(s).

RESPONSIBILITIES AND DUTIES

Under general supervision, is responsible for the following major tasks:

• Records, adjusts, and updates shipping schedules, cum-cards, samples, new orders, shipping volume, and order changes.
• Advises appropriate personnel of order changes.
• Maintains contact with customers to assure timely processing of orders, shipments, and changes.
• Reports customer problems and concerns to appropriate personnel.
• Reviews and confirms that schedules and shipping dates will meet customer requirements.
• References all release and blanket orders and ships according to those orders.
• Refers priority work and complaints to appropriate departments for resolution.
• Coordinates with sales, inventory control, customer service, and purchasing on upcoming scheduling needs.
• Responsible for assuring compliance with customer bulletins.
• Sends ASN’s as required by customers.
• Special projects and assignments as directed.

EDUCATION AND EXPERIENCE

Business or related degree or 2 years experience in Materials or a customer contact position.

SKILLS AND ABILITIES:

Possesses the ability to gather and analyze information and make decisions from a limited number of choices.

• A minimum score of 50 on the Wonderlic Select Assessment (Traditional score of 20 on the cognitive portion).

TRAVEL REQUIREMENTS

This position typically does not require any travel.

DISCLAIMER

The information contained in this job description is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. Agreement to complete all post-hire required training.