Customer Service Supervisor: Lead & Optimize Corporate CS

GFL Industries; Southfield (MI); Presencial; USD 60.000 - 90.000; Jornada completa

Descripción de la vacante

GFL Environmental is seeking a Customer Service Supervisor to coordinate, direct, and oversee the Corporate customer service duties at the home office and lead the customer service team.

You will recruit, train, and manage CSRs, monitor performance metrics, and collaborate with branches to ensure service levels across the network. This role requires a four-year degree and supervisory experience, with a focus on continuous improvement and professional customer care.

Formación

• Four (4) year Bachelor's Degree in Accounting, Business, Finance or Computer Science or equivalent required.
• Four (4) to seven (7) years experience in customer service.
• Prior supervisory experience required.
• Ability to write reports, business correspondence and procedure manuals.

Responsabilidades

• Recruit, interview, hire, train and discipline all Corporate CSR personnel.
• Consistently coach Corporate CSRs and provide monthly or quarterly training to ensure top rated customer service and to ensure continuous improvement.
• Responsible for ensuring Corporate CSRs meet their daily goals and metrics.
• Perform semi-annual & annual reviews for employees
• Coordinate all customer service information and paperwork.
• Work closely with branches to ensure information is communicated to Corporate Call Center regarding reroutes, price increases, mailers
• Work with branch operational staff to address all service deficiencies.
• Monitor customer and employee complaints and resolve problems as they arise.

Conocimientos

Leadership

Communication

Problem solving

Interpersonal skills

Educación

Bachelor's degree in Accounting, Business, Finance or Computer Science

Descripción del empleo

GFL Environmental is seeking a Customer Service Supervisor to coordinate, direct, and oversee the Corporate customer service duties at the home office and lead the customer service team.

You will recruit, train, and manage CSRs, monitor performance metrics, and collaborate with branches to ensure service levels across the network. This role requires a four-year degree and supervisory experience, with a focus on continuous improvement and professional customer care.