Customer Service Supervisor

DHL Supply Chain; Annville (Lebanon County); On-site; Confidential; Full time

Benefits offered by this job

Medical, Dental, Vision, Prescription coverage

Discounted Stock Purchase

401K plan

Generous PTO

Employee recognition programs

Job summary

DHL Supply Chain is seeking a Customer Service Supervisor in Annville, Lebanon County, to lead and support staff in a fast-paced environment. The role requires a Bachelor's degree and experience in supervisory positions, with a focus on customer service and logistics.

The ideal candidate should possess excellent leadership skills and the ability to effectively manage customer interactions. This role comes with a competitive salary and a wide range of benefits, including medical and dental coverage.

Qualifications

• 1-3 years of experience in a lead or supervisory role.
• 1-2 years of logistics industry experience preferred.
• Required background in customer service and operations.

Responsibilities

• Supervise the shift and support staff activities.
• Provide customer interface and follow up on issues.
• Ensure documentation is completed according to guidelines.
• Lead support staff to improve productivity.
• Manage daily business requirements and performance metrics.

Skills

Leadership

Customer Service

Logistics Knowledge

Education

Bachelor’s degree or equivalent experience

Job description

Overview

Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast‑paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? We’re looking for you.

Salary

The Customer Service Supervisor role has a national salary range of $60,000 - $80,000. For roles within California the range is $70,304 - $90,000 and Washington is $80,169 - $90,000.

Benefits

• Medical, Dental, Vision, Prescription coverage
• Discounted Stock Purchase
• 401K plan
• Generous PTO, paid vacation and holidays
• Other benefits include life insurance and employee recognition programs

Responsibilities

• Coordinate and supervise the shift.
• Support staff activities on a daily and weekly basis.
• Provide an interface to the customer and follow up with operations to address customer issues.
• Review customer complaints with the warehouse management and/or transportation.
• Execute daily customer contract requirements and identify accessorial activity.
• Interact with customer groups, as necessary, and provide first line of escalation for customer service issues.
• Ensure necessary documentation is completed and filed according with company and customer guidelines.
• Provide professional, safe, fair and secure work environment and direct daily activities.
• Lead support staff to increase productivity via improved work processes and associate development.
• Administer associate recognition programs as outlined in company/account/site guidelines.
• Ensure shift/daily/weekly workload planning and volume forecasting routines are accomplished.
• Manage and assist support staff in fulfilling daily business requirements and participate in collection of data for performance measurement.
• Evaluate performance variances to identify root cause, develop corrective action plan for review with manager and implement approved action plans.
• Ensure value-added services for customers are completed as required.

Qualifications

• Bachelor’s degree or equivalent experience, required.
• 1-3 years of experience in a lead / supervisory / management position, required.
• 1-2 years of logistics industry experience, preferred.
• Previous customer service and operations background, required.

Work Environment

Our organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement.

EEO Statement

Our Organization is an equal opportunity employer.