Customer Service Supervisor: Lead & Elevate Your Team

Spectrum; Saint Petersburg (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Spectrum is seeking a Customer Service Supervisor to lead a team in Florida, delivering superior service to business customers. You will mentor staff, oversee daily operations, and resolve complex service issues to improve customer experience.

The role emphasizes leadership, training, and performance management in a dynamic call-center environment. Join Spectrum's Customer Service team in Saint Petersburg, with varied shifts and opportunities to drive service improvements across our Spectrum

Qualifications

• Education: High school diploma with some college coursework in business or related field; equivalent experience.
• Experience: 5-7 years of customer service/call center experience.
• Technical Skills: Proficiency with word processing, spreadsheets, billing systems, etc.
• Skills: Effective communication, supervision, organization, time management.
• Abilities: Leadership, adaptable, dependable, multitasking, good vision.
• Knowledge of: Customer relations functions, products/services, and billing procedures.

Skills

Effective communication

supervision

organization

time management

Education

High school diploma with some college coursework in business or related field

Tools

Personal computer software applications

Job description

Spectrum is seeking a Customer Service Supervisor to lead a team in Florida, delivering superior service to business customers. You will mentor staff, oversee daily operations, and resolve complex service issues to improve customer experience.

The role emphasizes leadership, training, and performance management in a dynamic call-center environment. Join Spectrum's Customer Service team in Saint Petersburg, with varied shifts and opportunities to drive service improvements across our Spectrum