Customer Service Supervisor

Ultipro; Las Vegas (NV); On-site; USD 52,000 - 68,000; Full time

Job summary

Ultipro in Las Vegas, NV seeks a proven Customer Service Supervisor to lead a team of Customer Service Representatives, manage attendance, and ensure service levels meet targets.

You will delegate tasks, coach staff, recruit for open positions, and collaborate with branch management to improve workflows and member satisfaction. Previous leadership experience in a fast-paced call-center environment is preferred.

Qualifications

• Experience supervising customer service representatives.
• Ability to recruit and interview candidates.
• Strong coaching and training skills.

Responsibilities

• Supervise and oversee the work of Customer Service Representatives.
• Monitor time and attendance of Customer Service Representatives.
• Delegate workflow and accountability for goals and performance.
• Provide feedback to employees on performance and disciplinary actions.
• Provide motivation and guidance to staff to deliver excellent customer service.
• Recruit for open positions, review resumes, and interview potential candidates.
• Coach and train employees when needed.
• Participate in and/or lead improvement efforts.
• Capture and compile data relating to the department.
• Assist Branch Manager with branch operations.

Skills

Supervisory experience

Customer service leadership

Recruitment

Coaching

Job description

• To supervise and oversee all the work and functions of Customer Services Representatives.
• Responsible for time & attendance of Customer Service Representatives.
• Delegate all work flow to team representatives and accountable for their goals and work performance.
• Provide feedback to Customer Service employees on performance and disciplinary actions when needed.
• Provide motivation to staff on giving excellent customer service to our customers.
• Recruit for open positions in department, review resumes and interview potential candidates.
• Coach & train employees when needed.
• Participates and/or leads improvement efforts.
• Captures & compiles data relating to department.
• May provide direction amongst branch hourly personnel, specifically CSRs and Clerks.
• Ensure all employees are following work processes/procedures and take the required training
• Assist Branch Manager with branch operations

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition, genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.