Customer Service Supervisor I

MCI; Garden City Beach (SC); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading Business Process Outsourcing company is seeking a Customer Service Supervisor I to lead and develop inbound customer service teams. The ideal candidate will have a strong background in call center operations management, excellent communication skills, and a passion for coaching teams to achieve performance goals. This full-time role offers competitive compensation and benefits, including paid time off and health coverage.

Benefits

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Options

Company Cell Phone

Company Laptop

Career Advancement

Qualifications

• Minimum 3 years call center experience or 1 year management experience.
• Strong interpersonal, communication, and supervisory skills.
• Ability to drive sales and manage KPIs.

Responsibilities

• Lead a team of 15-25 customer service agents.
• Conduct performance reviews and coaching.
• Manage metrics, policies, and procedures.

Skills

Interpersonal skills

Communication skills

Supervisory skills

Organizational skills

Conflict resolution skills

Education

Associate's degree

Tools

Microsoft Office

Call center tools

Job description

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Benefits & Perks

• Management: Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Company Cell Phone, Company Laptop, Advancement

Location: Savannah, GA

Job Type: Full-Time

Pay Types: Salary + Bonus

Application Details: No Resume Required, On-site Interview

Position Overview: MCI is a leading Business Process Outsourcing (BPO) company specializing in tailored solutions for diverse client needs. We are seeking experienced call center customer service supervisors to coach and develop inbound customer service teams supporting commercial and public sector clients. Candidates should be highly organized, enjoy working with people, and have a background in call center operations management.

Responsibilities:

• Lead a team of 15-25 customer service agents, ensuring call quality and process improvements.
• Conduct performance reviews and coaching.
• Manage metrics, policies, and procedures to enhance productivity.
• Drive a culture of accountability and continuous improvement.
• Coordinate workforce management and performance goals.
• Ensure customer satisfaction and maximize sales opportunities.
• Oversee team performance, payroll, and revenue growth.
• Monitor results, provide feedback, and collaborate with other departments.
• Hire, coach, and manage remote employees as needed.

Qualifications:

• Minimum 3 years call center experience or 1 year management experience.
• Associate's degree or equivalent experience.
• Strong interpersonal, communication, and supervisory skills.
• Proficiency in Microsoft Office and call center tools.
• Ability to drive sales and manage KPIs.
• Excellent organizational and conflict resolution skills.
• Ability to work in a fast-paced environment and handle change.

Preferred Qualifications:

• Experience in government or managing remote/on-site teams.
• Higher education degrees.

Conditions of Employment: Must be authorized to work, willing to undergo background/security checks and drug screening.

Benefits: Competitive compensation, paid time off, incentives, health coverage, retirement options, disability and life insurance, career growth, paid training, and a supportive work environment.

Physical Requirements: Sedentary work with computer and phone use, occasional office movement, and lifting up to 40 pounds.

Equal Opportunity Statement: MCI promotes diversity, equality, and provides reasonable accommodations for disabilities. We do not discriminate based on protected characteristics.