Customer Service Supervisor

Ollie's Bargain Outlet, Inc.; Cherry Hill Township (NJ); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in retail is seeking a Customer Service Supervisor to oversee front-end operations and lead a passionate sales team. This role involves ensuring excellent customer experiences and proper store merchandising while fostering a positive work environment. Ideal candidates should have retail experience and strong interpersonal skills.

Benefits

Medical, Dental, Vision, and RX coverage

401K with generous company match

20% employee discount

Qualifications

• 1-2 years of retail experience preferred in a mid-to-large retail environment.

Responsibilities

• Oversee front-end operations and lead a sales team.
• Resolve customer issues and assist with transactions.
• Maintain visual merchandising standards.

Skills

Interpersonal Skills

Positive Attitude

Job description

Join to apply for the Customer Service Supervisor role at Ollie's Bargain Outlet, Inc.

About Ollie's

Join our team and live the Ollie-tude! (Ollie’s Core Values):

1. BE A TEAM PLAYER - Supportive and collaborative work environment.
2. BE CARING - Treat others with courtesy, dignity, and respect.
3. BE VALUE OBSESSED - Live the “good stuff cheap” mindset.
4. BE COMMITTED - Operate with grit, passion, tenacity, and action.
5. BE GROWING - Strive for continuous improvement.
6. BE REAL - Be honest, transparent, genuine, trustworthy, and sincere.

Benefits

• Medical, Dental, Vision, and RX coverage after 90 days.
• 401K with generous company match and immediate vesting.
• Career growth and talent development for top performers.
• 20% employee discount on all purchases.
• Vast voluntary benefits options.

Role Overview

The Customer Service Supervisor oversees the front-end operations, leading a passionate sales team to ensure excellent customer experiences and proper store merchandising.

Primary Responsibilities

1. Greet and acknowledge customers using Ollie’s "Yes I Care, Yes I Can" approach to foster loyalty.
2. Resolve customer issues, answer questions, assist with transactions, and communicate requests to Team Leaders.
3. Maintain visual merchandising standards for all front-end products.
4. Keep the front end, entrance, and exterior well-maintained.
5. Ensure store standards and company programs meet operational expectations.
6. Develop, evaluate, and supervise front-end associates.
7. Perform additional duties as assigned.

Qualifications

• 1-2 years of retail experience preferred in a mid-to-large retail environment.
• Ability to work evenings, weekends, and holidays.
• Positive attitude and strong interpersonal skills.

Physical Requirements

• Lift and carry up to 50 pounds.
• Push and pull up to 35 pounds.
• Stand for extended periods and work safely.

Additional Information

Ollie’s is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, veteran’s status, disability, or other protected status.