Customer Service Supervisor: Growth & Branch Leadership

Lincoln-Federal-Savings-Bank-1; Fremont (NE); On-site; USD 45,000 - 65,000; Full time

Job summary

Lincoln Federal Savings Bank is seeking a Customer Service Supervisor to coach and lead staff while identifying customer financial needs and expanding the branch’s client base. You will guide service offerings and drive branch profitability through effective team leadership.

The role requires collaborating with team members to deliver exceptional customer experiences, while leveraging sales skills to grow revenue and strengthen community relationships.

Qualifications

• Bachelor's Degree or equivalent work experience required.
• Minimum 3 years of banking experience and/or retail management experience preferred.
• Ability to proactively solicit new business.
• Excellent interpersonal, verbal, and written communication skills.
• Strong background in sales and sales management practices.
• Ability to manage multiple tasks/projects and deadlines simultaneously.
• Ability to resolve complex problems with minimal guidance.
• Ability to coordinate the care and maintenance of the office facility.

Responsibilities

• Actively coaches, leads and motivates employees to identify financial needs and expand branch profitability.
• Build meaningful relationships with customers to understand goals and needs.
• Make product and service recommendations based on customer needs.
• Empower staff to effect real change at work and in the community.

Skills

Interpersonal skills

Verbal communication

Written communication

Sales experience

Sales management

Multi-tasking

Problem solving

Office operations

Business development

Education

Bachelor's Degree or equivalent work experience

Job description

Lincoln Federal Savings Bank is seeking a Customer Service Supervisor to coach and lead staff while identifying customer financial needs and expanding the branch’s client base. You will guide service offerings and drive branch profitability through effective team leadership.

The role requires collaborating with team members to deliver exceptional customer experiences, while leveraging sales skills to grow revenue and strengthen community relationships.