Customer Service Supervisor

Lincoln Fed; Fremont (NE); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Lincoln Federal Savings Bank is seeking a Customer Service Supervisor to actively coach, lead and motivate branch staff, guiding them to identify customers' financial needs while expanding the branch's client base and profitability. You will foster a supportive, growth-oriented environment that values teamwork and service excellence.

Qualifications include a bachelor’s degree or equivalent, 3 years banking or retail management experience, and strong communication, sales and problem-solving

Qualifications

• Bachelor's degree or equivalent work experience is required.
• Minimum 3 years of banking or retail management experience preferred.
• Proactively solicit new business.
• Excellent interpersonal, verbal, and written communication skills.
• Strong background in sales and sales management practices.
• Ability to manage multiple tasks and deadlines.
• Ability to resolve complex problems with minimal guidance.
• Coordinate the care and maintenance of the office facility.

Responsibilities

• Coach, lead and motivate branch staff to identify customer financial needs.
• Expand the branch customer base and profitability.
• Build meaningful relationships and learn customers' goals and needs, making product and service recommendations.
• Empower staff to effect positive change at work and in the community.

Skills

Interpersonal skills

Sales experience

Proactive solicitation

Time management

Problem solving

Facilities coordination

Education

Bachelor's degree or equivalent work experience

Job description

Description

At Lincoln Federal Savings Bank, we're not just about banking; we're about building careers. Join our team and discover a dynamic work environment where your talents are valued, and opportunities for growth are abundant. Whether you're passionate about customer service, finance, technology, or operations, we offer a range of career paths to suit your interests and expertise. With a commitment to fostering a supportive culture and investing in our employees' development, Lincoln Federal Savings Bank is the place where you can thrive professionally. Join us in shaping the future of banking while advancing your career.

The Customer Service Supervisor actively coaches, leads and motivates employees, guiding them to effectively identify the financial needs of our customers while also expanding the branch's customer base and branch profitability. Our Customer Service Supervisors build meaningful relationships with the people they serve, learning customers' goals and needs, and making product and service recommendations. Customer Service Supervisors are empowered to effect real change at work, in personal lives and in the community.

Education/Qualifications/Skills/Abilities:

• Bachelor's Degree or equivalent work experience required.
• Minimum 3 years of banking experience and/or retail management experience preferred.
• Ability to proactively solicit new business.
• Excellent interpersonal, verbal, and written communication skills.
• Strong background in sales and sales management practices.
• Ability to manage multiple tasks/projects and deadlines simultaneously.
• Ability to resolve complex problems with minimal guidance.
• Ability to coordinate the care and maintenance of the office facility.

Lincoln Federal Savings Bank is an Equal Opportunity Employer.