Customer Service Leader — Drive Growth & Client Relationships

Lincoln Fed; Fremont (NE); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Lincoln Federal Savings Bank is seeking a Customer Service Supervisor to actively coach, lead and motivate branch staff, guiding them to identify customers' financial needs while expanding the branch's client base and profitability. You will foster a supportive, growth-oriented environment that values teamwork and service excellence.

Qualifications include a bachelor’s degree or equivalent, 3 years banking or retail management experience, and strong communication, sales and problem-solving

Qualifications

• Bachelor's degree or equivalent work experience is required.
• Minimum 3 years of banking or retail management experience preferred.
• Proactively solicit new business.
• Excellent interpersonal, verbal, and written communication skills.
• Strong background in sales and sales management practices.
• Ability to manage multiple tasks and deadlines.
• Ability to resolve complex problems with minimal guidance.
• Coordinate the care and maintenance of the office facility.

Responsibilities

• Coach, lead and motivate branch staff to identify customer financial needs.
• Expand the branch customer base and profitability.
• Build meaningful relationships and learn customers' goals and needs, making product and service recommendations.
• Empower staff to effect positive change at work and in the community.

Skills

Interpersonal skills

Sales experience

Proactive solicitation

Time management

Problem solving

Facilities coordination

Education

Bachelor's degree or equivalent work experience

Job description

Lincoln Federal Savings Bank is seeking a Customer Service Supervisor to actively coach, lead and motivate branch staff, guiding them to identify customers' financial needs while expanding the branch's client base and profitability. You will foster a supportive, growth-oriented environment that values teamwork and service excellence.

Qualifications include a bachelor’s degree or equivalent, 3 years banking or retail management experience, and strong communication, sales and problem-solving