Driver Manager

Warren Transport, Inc; Waterloo (IA); On-site; USD 50,000 - 68,000; Full time

Job summary

Warren Transport, Inc. in Waterloo, IA is seeking a Fleet Manager to balance driver needs with maximizing production.

You will be accountable for all aspects of service from dispatch to delivery, while coordinating personnel, performance, training, and service needs for an assigned driver group. You will lead safety-focused operations, drive on-time performance, and foster driver relationships to improve retention and profitability.

Qualifications

• Four year college degree from an accredited institution, or equivalent work experience preferred.
• Excellent communication skills, verbal and written.
• Strong problem solving and critical thinking skills.
• Ability to negotiate.
• Motivated to achieve both company and personal goals.
• Proficient computer and internet skills (Microsoft Office products, Word and Excel).
• Able to build rapport quickly
• Basic understanding of mathematics and geography

Responsibilities

• Coach and manage a fleet of drivers to ensure safety, on-time delivery performance, and fleet profitability.
• Demonstrate and advocate Warren’s Safety First culture.
• Develop relationships with drivers to improve performance and encourage retention.
• Accountability for on-time pickup/delivery percentages, miles per month per truck, and related metrics.
• Interact with contractors, Warren employees, and vendors via various channels.
• Sell load opportunities to operators.
• Own each load from dispatch to delivery.
• Communicate customer expectations to operator and coordinate with planning.
• Maintain compliance with DOT hours and safety regulations; address service issues.

Skills

Communication skills

Negotiation

Problem solving

Goal orientation

Rapport building

Computer skills

Math & geography basics

Education

Four-year college degree or equivalent experience

Tools

MS Office

Job description

SUMMARY

The Fleet Manager is responsible for balancing the needs of drivers and maximizing production, by being held accountable for all aspects of service once dispatched on a load. To ensure high quality and profitable operation of the division by coordination of the personnel, performance, training, and service needs of an assigned group of drivers. To motivate and retain drivers in accordance with company and departmental quality, utilization and profit objectives.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Coach and manage a fleet of drivers to ensure safety, on-time delivery performance, and fleet profitability.
• Demonstrate and advocate Warren’s Safety First culture
• Develop relationships with drivers to improve performance and encourage retention.
• Accountability for on-time pickup/delivery percentages, out-of-service percentages, miles per month per truck, operator turnover percentages, revenue per truck per week.
• Interact with contractors, Warren employees, and vendors via face to face, phone, email, or instant messaging communication.
• Selling load opportunities to operators.
• Assumes ownership for each load from the point of dispatch to the point of delivery.
• Display sense of urgency and intensity to quickly and accurately achieve goals.
• Dispatches complete and accurate load information at all times. Communicates customer expectations to operator.
• Coordinate with Load Planning personnel to obtain loads that meet driver and customer needs.
• Satisfies all border crossing, port loading or other unique requirements.
• Manages the personal, training, and service needs of an assigned fleet of operators.
• Coordinates operator’s service-related needs to monitor service issues (i.e., permits, service failures, tickets) by proactively minimizing and resolving problems.
• Manages DOT-related issues by coordinating compliance with log hours, and other safety-related matters, providing direction and ensuring scheduled completion and or resolution.
• Knowledge, understanding and practice of following all laws, regulations, and rules.
• Recommends and implements appropriate plans for improvement where necessary.
• Understand proper cargo securements methods and materials.
• Communicates fleet needs with internal partners, such as planning facilitator. Advocating for driver when needs are not met.
• Notifies CSR and planners if assistance is necessary to help resolve issues.
• Communicates with internal partners when there are changes to a load.
• Meets or exceeds CPM, RWT, and driver turnover percentage goals.
• Performs other duties, tasks, or responsibilities as assigned.

EDUCATION & EXPERIENCE

• Four year college degree from an accredited institution, or equivalent work experience preferred.
• Excellent communication skills, verbal and written.
• Strong problem solving and critical thinking skills.
• Ability to negotiate.
• Motivated to achieve both company and personal goals.
• Proficient computer and internet skills (Microsoft Office products, Word and Excel).
• Able to build rapport quickly
• Basic understanding of mathematics and geography

COMPENSATION

Compensation: $50,000-$68,000 in your first year range with base plus incentive

WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Constantly in a stationary sitting position and occasionally will move around.
• Constantly operate a keyboard and mouse and constantly utilize a computer monitor(s).
• Constantly conversing with internal and external customers in person or via a phone system.

The essential functions of the role depend on in-person oversight, coaching, and real-time collaboration with management and operations staff. Remote work would remove the employee from direct supervision and eliminate the immediate coaching, escalation support, and call monitoring that the position requires. Because these functions are essential to the role, and remote work would not allow the employee to perform them effectively, working from home is not a reasonable or effective accommodation.

EEO STATEMENT

Warren Transport is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age (40 or older), status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.