Customer Service Supervisor

SPIROL International Corporation; United States; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health/Dental/Vision/Life Insurance

Disability Insurance

401(k) with Company Matching

ESOP Pension

Pet Insurance

Paid time off

Employee Referral Bonus Program

Education Assistance Program

Employee Assistance Program

Job summary

SPIROL International Corporation seeks a Customer Service Supervisor to lead the on-site customer service team in Danielson, CT. The role focuses on coaching, developing employees, and driving process improvements to improve order fulfillment and customer retention.

The successful candidate will bring 3+ years of customer service leadership in a manufacturing setting, strong organizational skills, and experience with ERP systems to optimize performance and teamwork.

Qualifications

• 3+ years of customer service leadership experience.
• Manufacturing environment strongly preferred.
• Experience leading and developing teams.
• ERP and business systems experience is considered ideal.
• Strong operational and organizational skills.
• Proven ability to manage competing priorities.
• Experience with performance management, coaching, and employee development.

Responsibilities

• Lead the customer service team to drive customer retention through the order fulfillment process.
• Provide coaching and development to team members and drive process improvements.
• Manage escalated customer situations and support recruiting and onboarding efforts.
• Ensure the department meets service objectives and performance metrics.
• Collaborate with other departments to optimize customer experience.

Skills

Customer service leadership

ERP systems

Coaching

Team development

Organizational skills

Tools

ERP systems

Job description

While SPIROL is a manufacturing company, our true value is that of a value-added engineering organization. Since 1948, we have been dedicated to providing the best engineered components and assembly solutions for tens of thousands of applications. We would not be able to achieve this without our world class team of dedicated and talented employees.

We are looking for an experienced Customer Service Supervisor to join our team in Danielson, CT. This role is 100% on site.

The Customer Service Supervisor leads the customer service team and is responsible for customer retention through effective execution of SPIROL's Order Fulfillment Process. This individual provides coaching, develops employees, drives process improvement, manages escalated customer situations, supports recruiting and onboarding efforts, and ensures the department meets service objectives.

The successful candidate will have:

• 3+ years of customer service leadership experience
• Manufacturing environment strongly preferred
• Experience leading and developing teams
• ERP and business systems experience is considered ideal
• Strong operational and organizational skills
• Proven ability to manage competing priorities
• Experience with performance management, coaching, and employee development

WHY SPIROL:

• Competitive Compensation Structure
• Health/Dental/Vision/Life Insurance
• Disability Insurance
• 401(k) with Company Matching
• ESOP Pension
• Pet Insurance
• Paid time off
• Employee Referral Bonus Program
• Education Assistance Program
• Employee Assistance Program

Careers Video Link: https://www.youtube.com/watch?v=d3OEoDZdnXI

SPIROL an equal opportunity employer. SPIROL does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.