On-Site Customer Service Supervisor (Manufacturing)

SPIROL International Corporation; United States; Sur place; USD 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Health/Dental/Vision/Life Insurance

Disability Insurance

401(k) with Company Matching

ESOP Pension

Pet Insurance

Paid time off

Employee Referral Bonus Program

Education Assistance Program

Employee Assistance Program

Résumé du poste

SPIROL International Corporation seeks a Customer Service Supervisor to lead the on-site customer service team in Danielson, CT. The role focuses on coaching, developing employees, and driving process improvements to improve order fulfillment and customer retention.

The successful candidate will bring 3+ years of customer service leadership in a manufacturing setting, strong organizational skills, and experience with ERP systems to optimize performance and teamwork.

Qualifications

• 3+ years of customer service leadership experience.
• Manufacturing environment strongly preferred.
• Experience leading and developing teams.
• ERP and business systems experience is considered ideal.
• Strong operational and organizational skills.
• Proven ability to manage competing priorities.
• Experience with performance management, coaching, and employee development.

Responsabilités

• Lead the customer service team to drive customer retention through the order fulfillment process.
• Provide coaching and development to team members and drive process improvements.
• Manage escalated customer situations and support recruiting and onboarding efforts.
• Ensure the department meets service objectives and performance metrics.
• Collaborate with other departments to optimize customer experience.

Connaissances

Customer service leadership

ERP systems

Coaching

Team development

Organizational skills

Outils

ERP systems

Description du poste

SPIROL International Corporation seeks a Customer Service Supervisor to lead the on-site customer service team in Danielson, CT. The role focuses on coaching, developing employees, and driving process improvements to improve order fulfillment and customer retention.

The successful candidate will bring 3+ years of customer service leadership in a manufacturing setting, strong organizational skills, and experience with ERP systems to optimize performance and teamwork.