Customer Service Supervisor

International Paper; Tampa (FL); On-site; USD 69,000 - 93,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Supervisor where you will lead a dynamic team dedicated to enhancing customer satisfaction in the Corrugated Box Industry. This role offers the opportunity to implement impactful service strategies, manage significant customer accounts, and develop your leadership skills in a supportive environment. You will play a crucial role in driving efficiency and profitability while fostering a culture of collaboration and respect. With a commitment to sustainability and employee well-being, this innovative firm is looking for someone who is passionate about making a difference and ready to contribute to a better future.

Benefits

Health insurance

Dental insurance

401(k)

Paid Time Off

Tuition Reimbursement

Student Loan Repayment Assistance

Life insurance

Short-term and Long-term Disability

Qualifications

• 8+ years of customer relations experience in the Corrugated Box Industry.
• High school diploma required; Bachelor's preferred in related field.

Responsibilities

• Lead the customer support team and improve efficiency and customer satisfaction.
• Manage major customer accounts and provide product expertise.

Skills

Customer focus

Timely decision making

Managing and measuring work

Motivating others

Building effective teams

Directing others

Informing and managing conflict

Education

High school diploma or GED

Bachelor’s degree in a related field

Tools

Computer data-entry

Job description

Customer Service Supervisor

Position Title: Customer Service Supervisor

Pay Rate: $69,500-$92,600

Multiple factors, including individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Variable pay may provide additional opportunities for financial awards. This job is eligible to participate in IP’s annual incentive plan.

Category/Shift: Salaried Full-Time

Physical Location: Tampa Box Plant, 6706 N 53rd St, Tampa, FL 33610

The Job You Will Perform:

• Responsible for providing overall direction and leadership to the customer support team.
• Improve efficiency, profitability, and customer satisfaction by implementing service and operations strategies. Provide team members with challenging work and developmental objectives, and share both responsibility and accountability in the attainment of organizational goals.
• Act as a front line decision maker, managing major and significant customer accounts, some having enterprise agreements.
• Provide significant process and/or product expertise, and be a subject matter expert resource for other team members.
• Receipt and processing of requests for price quotations, purchase orders, order changes, adjustments, and cancellations.

The Qualifications, Skills and Knowledge You Will Bring:

• High school diploma or GED
• Preferred Education - Bachelor’s degree in a related field or related experience and/or training; or equivalent combination of education and experience.
• Preferred Experience - Working in a manufacturing environment.
• Preferred Skills - Computer data-entry experience
• Eight or more years of customer relations experience in the Corrugated Box Industry
• Customer focus
• Timely decision making
• Managing and measuring work
• Motivating others
• Building effective teams
• Directing others
• Informing and managing conflict

The Benefits You Will Enjoy:

International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets.

The Career You Will Build:

Sales and Leadership training, promotional opportunities within a global company

The Impact You Will Make:

We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re Proud to be IP.

The Culture You Will Experience:

International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.

The Company You Will Join:

International Paper (NYSE: IP) is a leading global supplier of renewable fiber-based products. We produce corrugated packaging products that protect and promote goods, and enable worldwide commerce, and pulp for diapers, tissue and other personal care products that promote health and wellness. Headquartered in Memphis, Tenn., we employ approximately 38,000 colleagues globally. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2021 were $19.4 billion. Additional information can be found by visiting InternationalPaper.com.

International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail] or [phone]