Customer Service Supervisor

Amphenol CIT

Saint Augustine (FL)

On-site

USD 22,041 - 33,062

Full time

14 days+

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Benefits offered by this job

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Pension plan

Medical insurance

Disability insurance

Job summary

A leading global connectivity company in St. Augustine, FL is seeking an Inside Sales Supervisor to lead their customer service team. The role involves ensuring excellent service levels, managing key accounts, and collaborating with operations to meet customer expectations. Ideal candidates will have experience in management and communication skills. This is a full-time position with competitive pay and benefits.

Qualifications

Three years of management experience in aerospace/military & defense.
Ability to read and interpret business reports.
Must maintain industry certifications.

Responsibilities

Supervises customer service office and ensures responsiveness.
Maintains relationships with customers for total satisfaction.
Leads customer meetings and manages sales metrics.

Skills

Excellent communication skills

Strong computer/system skills

Ability to prioritize and organize

Problem-solving

Teamwork

Education

High school diploma/GED

Bachelor's Degree preferred

Tools

MS Office (Excel)

SAP

Job description

3 days ago Be among the first 25 applicants

Headquartered in St. Augustine, FL, with offices and manufacturing facilities all around the globe, Amphenol CIT is one of the world’s leading designers and manufacturers of high-performance wire, cable, and medical devices. We provide complete interconnect solutions to industries like Aerospace, Military & Defense Electronics, Space, Medical, Test & Measurement, and Industrial.

Our talented team of employees worldwide helps bring movies to your seat on airplanes, deliver mission-critical information from drones to the command office, transfer heart rhythm to paper, route communications from space, connect power to downhill oil drills, and get planes back in the air faster. At Amphenol CIT, we make the amazing possible. Take the next step to become an integral part of our team by applying today and kickstart your journey with us.

Summary

The Inside Sales Supervisor leads and develops its team of Customer Service Representatives to ensure Amphenol-CIT (STA) provides its internal and external customers with best-in-class service levels. Additionally, the Inside Sales Supervisor works with the team to maintain and grow revenue with key accounts in conjunction with corporate strategy, acts as a liaison between the customer and operations to ensure that Amphenol-CIT (STA) meets the expected level of service and quality objectives of the customer, leads customer meetings, participates in forecasting activities, and performs high level program management

Essential Job Functions

Supervises customer service office responsible for support functions including order entry, customer reports and updated, RMA processing, credit and debit management, and overall responsiveness to internal and external customer inquiries
Translates customer and employee inquiries into Amphenol-CIT (STA) actions applying strategic logic and problem solving
Establishes professional and responsive relationships with customers as needed to ensure total customer satisfaction while meeting all business profitability objectives
Participates in customer meetings as needed
Oversight of ad hoc customer requirements impacting standardized customer service functions, ensuring customer’s expectations are met
Acts as a liaison between customer and internal cross functions to ensure all customer expectations are communicated, understood and met throughout the organization in a timely manner
Leads with a flexible and responsive business model
Able and willing to quickly identify issues and drive them to resolutions
Develops, measures, and posts department sales metrics. Ensure countermeasures are in place and effective to improve red metrics
Assists account managers in setting sales objectives and forecasts and strive to meet them
Maintains up-to-date knowledge of the industry and accounts
Employee development including hiring decisions, timecards, performance reviews, scorecards, development plans, and mentorship
Manages factory projects in support of continuous improvement
Project support of Sales Directors as needed
Collaborates and aligns business processes with Inside Sales Managers from all factories
Performs high level program management with Amphenol-CIT’s top strategic programs
Partners with the Inside Sales Supervisor (Sales) on a cohesive approach to the management of staff, customers, processes, and cross-functional relationships
Coordinates new employee onboarding in conjunction with designated Training Skills Assessments and established department training documents
Manages daily sales and metric reporting and monthly delivery of NIKE sales report to ISM and Sales Directors (Tableau)
May occasionally require flexible work hours when needed
Regular and predictable on-site attendance
Other duties as required in support of the department and the company*

Supervises team of direct reports consisting of Customer Service Representatives

Qualifications

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Excellent communication skills, both written and verbal
Ability to communicate effectively to employees at all levels
Must be able to read, write, analyze, and interpret general business reports, procedures, and/or regulations

EDUCATION And/or EXPERIENCE

High school diploma/GED or equivalent work experience
Bachelor’s Degree preferred
Minimum of three years of management experience and aerospace and/or military & defense Industry or cable assembly/connector business desired

CERTIFICATES, LICENSES, REGISTRATIONS

Must maintain industry certifications as applicable to position and value stream that is supported. Including but not limited to; IPC-WHMA-A-620, IPC-JSTD-001, IPC-610, IPC-600 and NASA 8739

Language Skills

Ability to read, write, speak and understand English

Job Skills

Strong computer/system skills (MS Office especially Excel, SAP, etc.)
Ability to prioritize, organize and multi-task
Must be able to meet deadlines in a fast-paced environment
Exceptional work ethic
Business winning attitude
Strong math and analytical skills
Strong product/technical skills
Must be able to define problems, collect data, establish facts, and draw valid conclusions
Detail-oriented
Good interpersonal and teamwork skills
Ability to resolve conflicts
Ability to work well with limited supervision
Proactive
Understands and works within Amphenol-CIT (STA) ’s policies and procedures
Working knowledge of financial reports. Understand margins, inventory turns, costs, profit and loss, etc.
High energy team player with a sense of urgency to meet internal and external customer expectations
Highly motivated. Set and meet high performance standards based on excellence for the benefit of the customer, the individual, team members and internal customers

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Regular sitting, standing and walking throughout the day to accomplish tasks
Occasional sitting
Manual and finger dexterity used regularly with some repetitive finger motions, and required usage of both hands as needed
Lifting and carrying up to 25 pounds, occasionally up to 50 pounds
Specific vision abilities include close and distance vision; able to identify colors, small letters and numbers; hand/eye coordination, depth perception and able to adjust focus
Hearing and speaking
Other conditions may include frequent reaching, stretching, pushing, pulling, pinching, grasping, gripping, and crouching or stooping

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work is performed in a normal office environment with minimal physical risks involved. The noise level in the work environment is low to moderate

ENVIRONMENTAL POLICY

Amphenol-CIT (STA) is dedicated to identifying and reducing the environmental impact of its operations, activities, and products. It is our commitment to comply with all applicable laws and other regulatory requirements concerning the environment. We are committed to preventing pollution and continually improving our environmental performance in all of our global operations. This will be achieved through a comprehensive Environmental Management System that provides the framework for setting and reviewing environmental objectives and targets of Amphenol-CIT.

Personal Protective Equipment Requirements

Clear ANSI Z87.1 safety rated glasses are required for the job when in the manufacturing areas

EXPORT COMPLIANCE DISCLAIMER

This position includes access or potential access to ITAR and/or EAR technical data. Therefore, candidates will need to qualify as a US Person which is defined as a US Citizen, or a Permanent Resident (Green Card Holder)

TRAVEL

0 - 10%

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Customer Service, Management, and General Business
Industries
Appliances, Electrical, and Electronics Manufacturing

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