Customer Service Supervisor

DB Schenker; Reno (NV); On-site; USD 60,000 - 70,000; Full time

Job summary

An established industry player seeks a Customer Service Supervisor to lead a talented team in providing exceptional service. This role involves supervising agents, managing performance, and ensuring a safe and efficient working environment. The ideal candidate will thrive in a dynamic setting, driving improvements and fostering a culture of excellence. Join a company committed to diversity and inclusion, where your contributions will make a significant impact on customer satisfaction and team success. If you are passionate about customer service and team development, this opportunity is perfect for you.

Benefits

401(k)

401(k) matching

Health insurance

Life insurance

Paid time off

Vision insurance

Qualifications

• Experience in supervising customer service teams and managing performance.
• Strong communication skills to handle customer complaints effectively.

Responsibilities

• Supervise and develop a world-class customer service team.
• Handle customer complaints and ensure adherence to protocols.
• Audit and resolve customer service issues efficiently.

Skills

Customer Service Management

Team Leadership

Problem Solving

Performance Management

Data Analysis

Education

High School Diploma

Bachelor's Degree (Preferred)

Job description

4 days ago Be among the first 25 applicants

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This range is provided by DB Schenker. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60,000.00/yr - $70,000.00/yr

Job Overview

Responsible for supervising and developing customer service agents, specialists, and coordinators. Develop, motivate, and supervise a world-class customer service team.

What will you enjoy doing (duties/tasks)

• Input key information into computer systems to address customer and partner requests, including inventory reconciliation, user application requests for online portal tools, inspections, RMA’s, warehouse non-conformities, etc.
• Handle customer complaints; adhere to client protocols and SOPs.
• Audit, research, report, and resolve customer service issues.
• Adjust staffing based on day of week, industry trends, and anticipated events.
• Monitor agent productivity, generate reports, and maintain employee evaluations.
• Perform quality audits to assess service delivery.
• Provide performance feedback and coaching to employees.
• Study and standardize procedures to improve departmental efficiency.
• Ensure a safe working environment through consistent safety practices.
• Recruit and assign staff, ensure training, and define job responsibilities.
• Manage performance to meet productivity and organizational goals.

DB Schenker is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or other protected categories.

• 401(k)
• 401(k) matching
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule

• 8-hour shift
• Evening shift
• Monday to Friday

Ability to commute

• Sparks, NV 89437 (Required)

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service

Industries

• Transportation, Logistics, Supply Chain, and Storage

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