Customer Service Supervisor

Apex Systems; Pittsburgh (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Job summary

Apex Systems is seeking a Customer Service Supervisor to oversee the customer service team in Pittsburgh. This role involves managing customer service representatives, maintaining procedures, and ensuring high satisfaction levels. Ideal candidates will possess a Bachelor's Degree in Business or Marketing and strong communication skills to facilitate operations and improve customer relations.

Benefits

Comprehensive benefits package

Employee stock purchase program

401K plan with company match

Health Savings Account (HSA)

Employee Assistance Program (EAP)

Qualifications

• Bachelor's Degree in Business with a concentration in Marketing or Bachelor’s Degree in Marketing is required.
• Strong verbal and written communication skills important.
• Organizational skills required for managing customer service operations.

Responsibilities

• Manage customer service representatives and coordinate schedules.
• Conduct annual performance reviews and oversee customer service operations.
• Handle customer concerns and interface with internal and external personnel.

Skills

Verbal communication skills

Written communication skills

Organizational skills

PC literate

Math aptitude

In-depth IFS knowledge

Education

Bachelor’s Degree in Business

Job description

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Job Description:

Job#: 2056383

Job Description:

Position Title: Customer Service Supervisor

Exempt/Non-Exempt: Exempt

Major Function:

• Manage customer service representatives.
• Maintain customer service and sales procedures and policies.
• Oversee all areas of customer service, from prompt phone coverage to order completion.
  
  

Major Responsibilities:

• Coordinate customer service schedules to ensure adequate coverage.
• Conduct annual reviews for customer service representatives.
• Produce customer acknowledgments, confirmations, delivery notes, and invoices.
• Expedite customer orders.
• Consult with engineers.
• Handle customer concerns.
• Interface with internal and external personnel.
• Develop and maintain an effective organization through recruiting, selecting, training, compensating, and professionally developing all subordinate personnel.
• Develop and maintain a strategy for sound employee relations and communication with subordinate personnel at all levels of the organization.
• Monitor employee performance by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
• Perform other duties as assigned.
  
  

Education/Training:

• Degree: Bachelor’s Degree in Business with a concentration in Marketing, or Bachelor’s Degree in Marketing
  
  

Skills:

• Verbal communication skills
• Written communication skills
• Organizational skills
• PC literate
• Math aptitude
• In-depth IFS knowledge
  
  

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178 .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

Apex Systems is part of the Commercial Segment of ASGN Incorporated.

NYSE: ASGN

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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