Customer Service Supervisor

Empire Auto Parts; Orlando (FL); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is looking for a Customer Service Supervisor to lead a dynamic team in the aftermarket auto collision parts sector. This pivotal role involves managing daily operations, enhancing customer satisfaction, and implementing effective strategies to streamline service delivery. The ideal candidate will possess strong leadership abilities and extensive experience in customer service, particularly within the automotive industry. Join a company committed to excellence, where your contributions will significantly impact customer relationships and team performance.

Qualifications

• 5+ years of customer service experience, with 2-3 years in a supervisory role.
• Strong knowledge of automotive collision and repair parts.

Responsibilities

• Manage the customer service team, including hiring and training.
• Develop and implement customer service strategies aligned with company goals.

Skills

Customer Service Management

Leadership Skills

Problem-Solving

CRM Proficiency

Data Analysis

Education

Bachelor's Degree in Business Administration

Bachelor's Degree in Communications

Tools

CRM Systems

Job description

Join us as a Customer Service Supervisor at Empire Auto Parts

We are seeking a dedicated Customer Service Supervisor to be a vital link between the company and its customer base of collision repair shops in the region. This role is crucial in guiding the customer service team towards excellence within the aftermarket auto collision parts industry. The position involves managing daily operations, developing strategies to improve customer satisfaction, and leading a team of customer service professionals.

Key Responsibilities

• Manage the customer service team, including hiring, training, mentoring, and performance evaluations.
• Oversee daily operations of the customer service department, ensuring effective handling of inquiries and issues.
• Develop and implement customer service strategies aligned with company goals.
• Monitor and evaluate team performance to maintain quality standards.
• Handle complex customer complaints and resolve issues effectively.
• Improve customer service processes for increased efficiency.
• Analyze customer service metrics and prepare reports for management.
• Collaborate with other departments to streamline service delivery.

Required Skills and Qualifications

• Bachelor's degree in Business Administration, Communications, or a related field.
• At least 5 years of customer service experience, with 2-3 years in a supervisory role, preferably in the automotive or collision parts industry.
• Strong leadership and team management skills.
• Knowledge of automotive collision and repair parts.

Personal and Professional Attributes

• Leadership, interpersonal, and team-building skills.
• Excellent problem-solving and decision-making abilities.
• Proficiency in CRM systems, data analysis, and reporting.
• Strategic planning skills.
• Customer-centric approach and professionalism.
• Resilience, adaptability, and commitment to ongoing learning.

FLSA Status: Exempt

Empire Auto Parts is an equal opportunity employer committed to diversity. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.