Customer Service Supervisor - Parking

City of Orlando Careers; Orlando (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Customer Service Supervisor to lead the Parking Division's initiatives. In this role, you will enhance public awareness and manage customer relations while supervising a dedicated team. Your expertise in customer service and problem-solving will be crucial in addressing inquiries and providing solutions. This full-time position offers the opportunity to contribute significantly to the community by overseeing customer service initiatives and ensuring efficient parking operations. If you are passionate about public service and have a knack for leadership, this could be the perfect fit for you.

Qualifications

• 2 years of supervisory customer service experience required.
• Experience in parking, citation processing, or code compliance preferred.

Responsibilities

• Enhance public awareness of the Parking Division programs.
• Supervise staff and manage the parking citation processing system.

Skills

Customer Service

Professional Communication

Problem Solving

Leadership

Education

Associate's Degree

Bachelor's Degree

Tools

Microsoft Office Suite

Parking Citation Processing Systems

Job description

Join to apply for the Customer Service Supervisor - Parking role at City of Orlando Careers.

Salary Range:
$23.88-$30.45

Application Deadline:
05-16-2025

Job Summary

Performs advanced professional work to enhance public awareness and understanding of the City of Orlando's Parking Division and Transportation Department programs. Responsibilities include administrative, professional, and supervisory tasks with a focus on customer relations, such as responding to inquiries via email, phone, and written correspondence. Supports the development and implementation of promotional campaigns, customer service initiatives, and signage programs for City-owned parking facilities. Oversees the Parking Customer Service and Violations Section, supervising staff and managing the parking citation processing system. Assists leadership in staff training and conducts research to provide accurate responses regarding parking violations, permits, appeals, and related ordinances. Delivers high-quality customer service by addressing inquiries and providing solutions.

Minimum Qualifications

• Associate's Degree and two (2) years of supervisory customer service experience required; or an equivalent combination of education, training, and experience.
• Experience in parking, citation processing, permitting, or code compliance is preferred.
• Parking Enforcement Certification is desirable.
• Knowledge of parking citation processing systems and intermediate/advanced proficiency in Microsoft Office Suite (Word, Excel, Outlook) is preferred.
• Professional communication skills are desired.
• Ability to lead, motivate, think critically, and problem-solve is preferred.

Note: To qualify, applicants must meet the minimum requirements listed. Ensure your application details all relevant experience. For questions, contact Human Resources at [e-mail] or 407.246.2062.

Experience Equivalents for Degree Requirements

• 2 years of experience for an associate degree
• 4 years for a bachelor's degree
• 6 years for a master's degree
• 9 years for a doctoral degree

Additional Details

• Seniority Level: Mid-Senior level
• Employment Type: Full-time
• Job Function: Other
• Industry: Government Administration