Customer Service Supervisor

Transdev; Oakland (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Customer Service Training Supervisor to lead a dedicated team in Oakland, CA. This dynamic role involves overseeing the training and onboarding of new hires, ensuring adherence to operational excellence and best practices. The ideal candidate will be customer service-oriented, with a strong focus on team leadership and development. Join a forward-thinking company that values safety and innovation in the transportation sector, where your contributions will make a meaningful impact on the team and the community.

Benefits

401(k) Retirement Plan

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Vacation Time

Sick Days

Holidays

Qualifications

• Minimum of 2 years of call center supervisor experience, preferably in transportation.
• Excellent written and oral communication skills are essential.

Responsibilities

• Lead training and onboarding of new hires and maintain training schedules.
• Provide classroom training and side-by-side observations for employees.
• Resolve customer inquiries related to transportation.

Skills

Customer Service Orientation

Team Leadership

Training and Development

Communication Skills

Computer Literacy

Education

High School Diploma or GED

Job description

Customer Service Training Supervisor

Transdev in Oakland, CA is hiring a Customer Service Training Supervisor. The Training Supervisor is responsible for leading a small team of Reservationist and maintaining training and onboarding of all new hires. This role focuses on team leadership, training and development. As a Training Supervisor, you will not only help drive operational excellence but also contribute to ensuring staff are abreast of new operational procedures and industry best practices. We are seeking customer service-oriented professionals who are dedicated to safety.

Transdev is proud to offer:

• Competitive compensation package of minimum $30.00/hour – Maximum $32.24/hour

Benefits include:

• Vacation: minimum of two (2) weeks

• Paid time off: maximum of 4 days

• Sick days:maximum 8 days

• Holidays: 11 holidays

• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the Oakland location policy.

Key Responsibilities:

• Provides classroom training and/or side-by-side observations to ensure all employees are thoroughly trained.

• Maintain adherence to developed onboarding and training schedule of new employees.

• Provides remedial training for all staff at the direction of other supervisors.

• Responsible for direct supervision of trainees and a small customer service team.

• Tracks training attendees and maintains training documentation based on company policy.

• Provide leadership and oversight for on-site workforce to ensure daily operational goals are met.

• Manage timecard approvals to ensure accuracy and compliance with payroll policies.

• Administer corrective actions as needed, ensuring fairness and adherence to company policies.

• Maintain a high level of confidentiality in handling sensitive operational and personnel matters.

• Lead team briefings and focused discussions, keeping employees informed of updates and expectations.

• Resolves customer inquiries relating to transportation; communicates resolution to customers.

• Review daily paperwork to verify accuracy.

• Other duties as required.

Qualifications:

• High school education, GED or equivalent

• Minimum of 2 years of call center supervisor experience, preferably in the transportation industry

• Excellent written and oral communication skills

• Computer literate with the capacity to learn new software

Physical Requirements:

• Must be able to work shifts or flexible work schedules as needed.

• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

• Work environment will be a combination of both indoors and outdoors.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

California applicants:Please Click Here for CA Employee Privacy Policy.

Job Category: Operations Management & Supervisory

Job Type: Full Time

Req ID: 5195

Pay Group: YR8

Cost Center: 5840

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.