Customer Service Supervisor

Tower Auto Mall; City of Yonkers (NY); On-site; USD 60,000 - 75,000; Full time

Job summary

A leading company in NYC is seeking a Customer Service Supervisor to lead a team of agents, ensuring high customer satisfaction through effective management and operational oversight. The ideal candidate will have strong leadership skills and a passion for excellent customer service.

Qualifications

• Minimum of 2 years managerial experience in customer service.

Responsibilities

• Interview, hire, train, and manage a team of customer service agents.
• Develop strategies to improve customer service quality.
• Generate reports on key performance metrics.

Skills

Interpersonal Skills

Organizational Skills

Problem-Solving

Communication

Education

Bachelor's Degree

Tools

Customer Service Software

Job description

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Job Description

We are seeking an experienced, energetic, and self-motivated Customer Service Supervisor to lead, motivate, and manage a team of 5-7 customer service agents. The role involves overseeing operations and delivering excellent customer service through phone, email, chat, and face-to-face support. The ideal candidate is a results-oriented leader who sets and achieves high performance standards.

Responsibilities

• Interview, hire, train, and manage a team of customer service agents, providing guidance, coaching, and motivation.
• Create and lead a customer service team to ensure high customer satisfaction.
• Respond promptly and efficiently to customer inquiries.
• Manage customer data, including feedback tracking and recording.
• Monitor and evaluate team performance to meet customer satisfaction goals.
• Develop strategies to improve customer service quality.
• Generate reports on key performance metrics and customer satisfaction levels.
• Utilize customer service software to enhance service processes.

Requirements

• Bachelor's degree or equivalent qualification.
• Minimum of 2 years managerial experience in customer service.
• Strong interpersonal, organizational, and problem-solving skills.
• Knowledge of customer service processes and industry trends.
• Proficiency in customer service software and applications.
• Ability to remain diplomatic and adaptable in challenging situations.
• Excellent communication skills.
• Ability to work effectively in a fast-paced, high-stress environment.
• Capable of multitasking and prioritizing tasks.
• Willingness to work in a team environment.

Company Description

Tower Auto Mall has been NYC's leading livery dealership for over 25 years, dedicated to providing top-tier service and a wide inventory, with flexible payment plans to meet customer needs.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industry: Motor Vehicle Manufacturing