Customer Service Supervisor

Tower Auto Mall; New York (NY); On-site; USD 60,000 - 75,000; Full time

Job summary

A leading dealership in NYC seeks a Customer Service Supervisor to lead a team of agents. The ideal candidate will ensure exceptional customer service through various channels and develop strategies for improvement. This role requires strong leadership and communication skills, along with a proven managerial background in customer service.

Qualifications

• Minimum of 2 years managerial experience in customer service.
• Ability to work in a fast-paced, high-stress environment.

Responsibilities

• Interview, hire, train, and manage customer service agents.
• Monitor and evaluate agent performance to meet satisfaction goals.
• Develop strategies to improve customer service quality.

Skills

Interpersonal Skills

Organizational Skills

Problem-Solving Skills

Communication Skills

Education

Bachelor's Degree

Tools

Customer Service Software

Job description

Job Title: Customer Service Supervisor

Join to apply for the Customer Service Supervisor role at Tower Auto Mall.

Job Description: We are seeking an experienced, energetic, and self-motivated Customer Service Supervisor to lead, motivate, and manage a team of 5-7 customer service agents. You will oversee operations and deliver excellent customer service through phone, email, chat, and face-to-face support. The ideal candidate is a results-oriented leader who sets and achieves high performance standards.

Responsibilities:

• Interview, hire, train, and manage customer service agents, providing guidance, coaching, and motivation.
• Build and lead a customer service team to ensure high customer satisfaction.
• Respond promptly and efficiently to customer inquiries.
• Manage customer data, including feedback tracking and recording.
• Monitor and evaluate agent performance to meet satisfaction goals.
• Develop strategies to improve customer service quality.
• Create reports on key performance metrics and customer satisfaction levels.
• Utilize customer service software to optimize processes.

Requirements:

• Bachelor's degree or equivalent.
• Minimum of 2 years managerial experience in customer service.
• Strong interpersonal, organizational, and problem-solving skills.
• Knowledge of customer service processes and industry trends.
• Proficiency with customer service software and applications.
• Ability to remain diplomatic and adaptable in difficult situations.
• Excellent communication skills.
• Ability to work in a fast-paced, high-stress environment.
• Skilled in multitasking and prioritization.
• Willingness to work collaboratively in a team environment.

Company Description:

Tower Auto Mall is NYC’s leading livery dealership, serving drivers for over 25 years. We are committed to providing excellent service and quick turnaround times. We offer a wide inventory and flexible payment plans tailored to customer needs.

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industry: Motor Vehicle Manufacturing