CUSTOMER SERVICE SUPERVISOR

University Of Wisconsin - Milwaukee; Milwaukee (WI); On-site; USD 60,000 - 80,000; Full time

Job summary

An established institution is seeking a Patient Support Services Supervisor to lead the front desk operations at their Student Health and Wellness Center. This role is crucial for ensuring efficient patient registration, scheduling, and payment processing while delivering exceptional customer service. The ideal candidate will have a background in healthcare or business, with a strong focus on customer service and operational excellence. Join a dynamic team dedicated to enhancing student well-being and success in a collaborative environment that values diversity and inclusion.

Benefits

Comprehensive Benefits Package

Vacation and Sick Leave

Paid Legal Holidays

Professional Development Opportunities

Qualifications

• Experience in a medical office or health administration setting.
• Experience in cash handling and financial transaction management.

Responsibilities

• Oversee front desk operations and ensure efficient patient registration.
• Manage daily operations and ensure exceptional customer service.

Skills

Customer Service

Cash Handling

Health Information Management

Education

Associate's Degree in Medical Field

Bachelor's Degree

Tools

Electronic Health Record (EHR) System

Job description

Please see Special Instructions for more details.

Completed application materials must include a letter of application specifically addressing each of the bulleted minimum and preferred qualifications and a professional resume.

In instances where the Search and Screen Committee is unable to ascertain from a candidate’s application materials whether qualifications are met, the candidate will be evaluated as not meeting such qualifications.

Finalist candidate(s) being considered for hire will be required to provide three professional references (at least one supervisor) through an external reference checking tool. References will not be contacted prior to candidates being notified.

The final candidate receiving an offer for this role will be required to submit official college transcripts no later than their first day in the position.

Position Information

Official Job Title

Official Job Title CUSTOMER SERVICE SUPERVISOR

Working Title:

Working Title: Patient Support Services Supervisor

Position Number

Position Number 02271814

Division

Department

Department B035000 STUDENT HEALTH SERVICES

Position Type

Position Type University Staff

Appointment Type

Pay Basis

Pay Basis Hourly

Salary Grade

Salary Grade 19

FLSA Status

FLSA Status Nonexempt

Percent

Percent 100%

Posting Type

Posting Type Internal

UWM Description

The University of Wisconsin-Milwaukee ( UWM ) is Wisconsin’s second-largest university, with a unique dual mission of access and research to provide high-quality education for students from all backgrounds. UWM is one of 146 top research universities recognized as “R1” by the Carnegie Classification of Institutions of Higher Education. Along with its main campus in Milwaukee, UWM has a branch campus in Waukesha.

UWM celebrates, values and promotes the diverse voices and experiences of its students and employees and our community partners. We believe diversity enriches and strengthens our institution. UWM is committed to providing equitable access to opportunities for students and employees from every background. We aspire to create a campus climate that is welcoming to all. Learn more here: https://uwm.edu/community-empowerment-institutional-inclusivity/about/

School/College/Division Description

The Student Health and Wellness Center provides integrated, holistic care for students through our medical, counseling, and health promotion and advocacy departments. We assist the UWM campus community through collaborative partnerships designed to enhance the university’s academic and community service mission and focus on our student’s wellbeing as an essential component to student success.

Job Summary

The Patient Support Services Supervisor in the Student Health and Wellness Center ( SHAW ) oversees front desk operations, ensuring efficient patient registration, scheduling, payment processing, and health information management. This role supervises front desk staff, manages daily operations, and ensures exceptional customer service delivery to all patients accessing SHAW services.

Please note, at this time, the position is open only to current UW Milwaukee employees.

Minimum Qualifications

• Associate’s degree or higher (Bachelor’s, Master’s, etc) in a medical, hospitality or business-related field of study
• Experience working in a medical office or health administration setting
• Experience in cash handling and financial transaction management

Preferred Qualifications

• Experience working in a university student health center
• Experience providing staff training and/or supervision in a healthcare setting
• Experience developing, implementing, and evaluating policies and procedures for a high-traffic, customer-facing business unit
• Demonstrated experience leveraging an electronic health record ( EHR ) system to create routine and ad hoc reports

Target Salary Range

Target Salary Range $25.75 - $29.11/hour (Equivalent to $53,560 - $60,550 in annual earnings)

Benefits and Total Rewards

As part of UWM’s commitment to supporting the success of our team members through positive experiences, employees are provided with Benefits to Benefit You and Your Life. UWM offers a comprehensive benefits package and contributes towards the cost of several benefit plans. Employees with a qualifying position also receive an extensive leave package including vacation, sick leave (with no expiration), personal holiday, and paid legal holidays. Please visit this link to view summary benefits information. (Compensation figures are for example purposes only.) UWM Benefits to Benefit You and Your Life

Application Instructions

Completed application materials must include a letter of application specifically addressing each of the bulleted minimum and preferred qualifications and a professional resume.

In instances where the Search and Screen Committee is unable to ascertain from a candidate’s application materials whether qualifications are met, the candidate will be evaluated as not meeting such qualifications.

Finalist candidate(s) being considered for hire will be required to provide three professional references (at least one supervisor) through an external reference checking tool. References will not be contacted prior to candidates being notified.

The final candidate receiving an offer for this role will be required to submit official college transcripts no later than their first day in the position.

Application Deadline

Application Deadline 05/20/2025

Continuous (Open Until Filled?)

Continuous (Open Until Filled?) No

Position Contact Name

Position Contact Name James Downey

Contact Phone

Contact Phone [phone]

Contact Email

Application Notes

For this position, applicants are required to apply online. UWM will not consider paper, emailed or faxed applications. Additionally, applicants must complete all required fields and attach any required documents. The process is complete when the message “Your application has been submitted” is displayed and you receive a confirmation number.

Legal Notices

AA/EO Statement

UWM is an AA/EO employer: All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity/expression, disability, or protected veteran status.

Reasonable Accommodations

UWM provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact [e-mail] or 414-229-4463. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.

Confidentiality of Applicant Materials

UWM is a State agency and subject to Wisconsin’s Open Records Law. UWM will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin’s Open Records law. In certain circumstances, the identities of “final candidates” and/or the identity of the appointed applicant must be revealed upon request.

CBC and Reference Check Policy

Employment will require a criminal background check. UWM takes the prevention of sexual misconduct seriously. As such, you and your references will be required to answer questions regarding any past findings of sexual violence and sexual harassment or any pending allegations of sexual violence or sexual harassment.

Annual Security and Fire Safety Report (Clery Act)

For the UWM Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see http://www.cleryact.uwm.edu/ , or call UWM’s Dean of Students Office, Student Union 345 at [phone] for a paper copy.

Employment Authorization

In compliance with federal law, all persons at the time of their start date will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Job Categories

Job Categories Healthcare/Medical, Office, Administrative, and Clerical Support, Management/Supervisory, Student Services

Required Documents

Cover Letter

Resume

Optional Documents

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• * Are you a current UW-Milwaukee employee?
  • Yes
  • No
• * Do you hold an Associate’s degree or higher (Bachelor’s, Master’s, etc) in a medical, hospitality or business-related field of study
  • Yes, as noted in my submitted applicant materials, I hold an Associate’s degree or higher (Bachelor’s, Master’s, etc) in a medical, hospitality or business-related field of study
  • No, at this time I do not hold an Associate’s degree or higher (Bachelor’s, Master’s, etc) in a medical, hospitality or business-related field of study
• * Do you have experience working in a medical office or health administration setting?
  • Yes, as noted in my submitted applicant materials, I have experience working in a medical office or health administration setting
  • No, I do not have experience working in a medical office or health administration setting
• * Do you have experience in cash handling and financial transaction management?
  • Yes, as my applicant materials show, I have experience in cash handling and financial transaction management
  • No, I do not have experience in cash handling and financial transaction management