Customer Service Supervisor

Parker Hannifin Corporation; Miami (FL); On-site; USD 55,000 - 70,000; Full time

Job summary

A leading company in Miami seeks a Customer Service Supervisor to oversee customer service operations. The role involves managing workflows, resolving customer issues, and supporting strategic initiatives. Ideal candidates will have supervisory experience and a Bachelor's degree.

Qualifications

• 3-5 years' supervisory experience in customer service.
• Logistics experience preferred.

Responsibilities

• Supervise daily customer service department workflow.
• Manage challenging customer situations.

Skills

Communication

Analytical Skills

Organizational Skills

Bilingual in Spanish and English

Education

Bachelor's Degree in business or a related discipline

Tools

Excel

Job description

Job Description

The Customer Service Supervisor is responsible for the tactical oversight of all divisional Customer Service operations within the order management process. The position will interact daily with customers, production, logistics, and sales staff to effectively meet customer service standards and support the Division's strategic initiatives.

Scope/Supervision and Interaction:

The position reports directly to the Division Customer Service & Logistics Manager and supervises related customer service personnel.

Essential Functions:

1. Supervise the daily customer service department workflow to ensure satisfactory customer service and achievement of company goals.
2. Manage challenging customer situations through research, direct communication, and other necessary means to resolve issues.

Qualifications:

• Minimum of 3-5 years' supervisory experience in customer service; logistics experience preferred.
• Bachelor's Degree in business or a related discipline.
• Advanced computer skills, including Excel and pivot tables.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational and efficiency skills.
• Analytical and technical skills to understand business practices and processes.
• Bilingual in Spanish and English.

Additional Comments:

The listed functions are examples of work performed by employees in this role. The company reserves the right to modify work assignments and make reasonable accommodations to enable qualified employees to perform essential functions. This job description is not exhaustive and describes the general nature of the position.

Parker is an Equal Opportunity and Affirmative Action Employer. We are committed to ensuring equal employment opportunities for all applicants and employees. Employment decisions are based on job-related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or other protected statuses. Certain positions require U.S. citizenship or permanent residency per U.S. import & export regulations.

For more information about Equal Employment Opportunity, visit Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov) and Genetic Information Discrimination.