Full-Time Customer Service Supervisor

Kohl's; Harrisburg (Dauphin County); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading retail company is seeking a Full-Time Customer Service Supervisor to lead and coach associates, ensuring excellent customer service and operational efficiency. The role involves supervising daily operations, training staff, and meeting store goals while fostering a positive work environment.

Qualifications

• Experience supervising teams or associates.
• Strong verbal/written communication skills.

Responsibilities

• Lead, coach, and assist associates to deliver speed of service.
• Oversee daily cash-related processes.
• Support inventory accuracy and merchandising standards.

Skills

Communication

Team Leadership

Customer Service

Job description

Join to apply for the Full-Time Customer Service Supervisor role at Kohl's.

In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, coach, develop, and supervise associates while completing all service processes focused on consistent execution and operational efficiency.

What You’ll Do

1. Lead, coach, and assist associates to deliver speed of service, execute complicated transactions, and create a compelling customer experience at POC and Customer Service.
2. Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals.
3. Coach, teach, and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines.
4. Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl’s brand standards.
5. Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices.
6. Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research).

All Supervisor Roles At Kohl’s Are Responsible For

1. Leading with integrity, honesty, and fostering teamwork in an engaged and inclusive culture.
2. Exercising good judgment; taking appropriate partners as needed.
3. Modeling, guiding, and providing direction to associates.
4. Demonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs, and satisfactorily resolving issues.
5. Supporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing.
6. Preventing loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Prevention.
7. Monitoring and adjusting resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on duty.
8. Using key performance indicators (KPIs) to make informed business decisions that drive overall store results.
9. Accomplishing multiple tasks within established timeframes.
10. Training, monitoring, and reinforcing company policies, procedures, standards, and guidelines.
11. Maintaining adherence to company safety policies for the safety of all associates and customers.
12. Key holder responsibilities include opening and closing store processes, and providing direction to associates.
13. Other responsibilities as assigned.

Required Skills

1. Must be at least 18 years of age or older.
2. Experience supervising teams or associates, including coaching to achieve daily goals.
3. Strong verbal/written communication and interpersonal skills.
4. Flexible availability, including days, nights, weekends, and holidays.

Preferred

1. 2 years experience in retail or similar industry.

Pay Starts At: $19.50