Customer Service Supervisor

Ultipro; Mesa (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

Ultipro in Mesa, Arizona, is seeking a supervisor for Customer Services Representatives to oversee daily CSR operations and ensure high-quality customer service. The role includes managing time and attendance, delegating workload, coaching staff, and promoting continuous improvement across the branch.

The supervisor will recruit for open positions, provide feedback, and assist the Branch Manager with branch operations to maintain efficient service levels.

Responsibilities

• Oversee daily operations of Customer Service Representatives.
• Manage time & attendance for CSRs.
• Delegate workflow and monitor performance against goals.
• Provide feedback and disciplinary actions when needed.
• Motivate staff to deliver excellent customer service.
• Recruit for open positions, review resumes, and interview candidates.
• Coach and train employees as needed.
• Lead or participate in improvement efforts.
• Collect and analyze data related to the department.
• Provide direction among branch hourly personnel as needed.
• Ensure adherence to work processes and required training.
• Assist Branch Manager with branch operations.

Job description

• To supervise and oversee all the work and functions of Customer Services Representatives.
• Responsible for time & attendance of Customer Service Representatives.
• Delegate all work flow to team representatives and accountable for their goals and work performance.
• Provide feedback to Customer Service employees on performance and disciplinary actions when needed.
• Provide motivation to staff on giving excellent customer service to our customers.
• Recruit for open positions in department, review resumes and interview potential candidates.
• Coach & train employees when needed.
• Participates and/or leads improvement efforts.
• Captures & compiles data relating to department.
• May provide direction amongst branch hourly personnel, specifically CSRs and Clerks.
• Ensure all employees are following work processes/procedures and take the required training
• Assist Branch Manager with branch operations

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition, genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.