Clerk-Call Center

PRWT Services; Los Angeles (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

PRWT Services is seeking a Customer Service Representative in Los Angeles. The CSR will support the Customer Care Department by handling telephone and written communications with motorists, processing mail, and addressing inquiries and complaints in a timely, courteous manner.

Strong communication, problem solving, and a teamwork mindset are essential. Bilingual Spanish is required for SLA compliance and effective service delivery.

Qualifications

• Excellent verbal and written communications skills.
• Good problem solving and analytical skills.
• Bilingual Spanish required for SLA’s.
• Professional and courteous to peers, supervisors and managers.
• Ability to multi task and work as part of a team.

Responsibilities

• Answer telephones and provide assistance to motorists in a timely, courteous, and professional manner.
• Accurately process, document, route, and record mail correspondence.
• Handle complaints and investigations.
• Process citizen complaints and requests via phone and/or correspondence.
• Research and process correspondence; follow company procedures.

Skills

Verbal and written communication

Problem solving

Multitasking

Teamwork

Bilingual Spanish

Education

High School diploma or GED

Job description

As one of the nation’s premier minority-owned companies, we are a high performance provider of business process solutions, facilities management and infrastructure support services to government and commercial markets.

Position: Customer Service Representative
Hours: Monday - Friday, 8:00 a.m. 5:00 p.m.
Reports to: Call Center Supervisor

Position Description

The CSR working in the Customer Care Department is responsible for providing assistance to Motorist /customers via telephone and correspondence. The primary duties are but not limited to:

• Answering telephones and providing assistance to motorist in a timely, courteous and professional manner.
• Accurately process, document, route, and record mail correspondence
• Handle complaints and investigations
• Process citizen complaints and requests via phone and/or correspondence
• Research and process correspondence
• Adhere to company policies and procedures
• Follow guidelines and procedures as outlined in the procedure manuals
• Other duties and responsibilities as necessary

Requirements/Experience:

• High School diploma or GED
• Excellent verbal and written communications skills
• Outstanding attendance and punctuality
• Good problem solving and analytical skills
• Candidate must have no restrictions for phones or correspondence processing.
• Must be professional and courteous
• Bilingual (Spanish) required for SLA’s ( Service Level Agreement)
• Must be professional and courteous to peers, supervisors and managers
• Must have the ability to communicate effectively with peers and management
• Candidate must be able to multi taskCandidate must be a team player at all times
• Must have an Excellent attendance record

We proactively offer employment and advancement opportunities for individuals from all backgrounds. By engaging in a diverse workforce and using a diverse groups of suppliers, we position ourselves to successfully compete in a 21st Century global economy.