Customer Service Supervisor

Daikin Comfort; Las Vegas (NV); On-site; USD 55,000 - 75,000; Full time

Job summary

Daikin Comfort in Las Vegas seeks a supervisor to oversee Customer Services Representatives and ensure efficient daily operations. You will manage attendance, delegate tasks, and drive team performance toward goals.

You will coach staff, participate in recruitment, provide performance feedback, and lead process improvements. The role requires adherence to procedures and support for the Branch Manager in branch operations.

Qualifications

• Experience leading customer service teams.
• Ability to manage time and attendance records.
• Strong coaching and performance feedback skills.

Responsibilities

• Supervise and oversee all duties of Customer Service Representatives.
• Manage time and attendance for CSRs.
• Delegate workloads to team members and monitor goals and performance.
• Provide feedback on performance and enforce disciplinary actions when needed.
• Motivate staff to deliver excellent customer service to customers.
• Recruit for open positions, review resumes and interview candidates.
• Coach and train employees as required.
• Lead or participate in department improvement efforts.
• Capture and report data related to the department.

Skills

People management

Team leadership

Communication skills

Coaching

Job description

• To supervise and oversee all the work and functions of Customer Services Representatives.
• Responsible for time & attendance of Customer Service Representatives.
• Delegate all work flow to team representatives and accountable for their goals and work performance.
• Provide feedback to Customer Service employees on performance and disciplinary actions when needed.
• Provide motivation to staff on giving excellent customer service to our customers.
• Recruit for open positions in department, review resumes and interview potential candidates.
• Coach & train employees when needed.
• Participates and/or leads improvement efforts.
• Captures & compiles data relating to department.
• May provide direction amongst branch hourly personnel, specifically CSRs and Clerks.
• Ensure all employees are following work processes/procedures and take the required training
• Assist Branch Manager with branch operations

May include;

• To supervise and oversee all the work and functions of Customer Services Representatives.
• Responsible for time & attendance of Customer Service Representatives.
• Delegate all work flow to team representatives and accountable for their goals and work performance.
• Provide feedback to Customer Service employees on performance and disciplinary actions when needed.
• Provide motivation to staff on giving excellent customer service to our customers.
• Recruit for open positions in department, review resumes and interview potential candidates.
• Coach & train employees when needed.
• Participates and/or leads improvement efforts.
• Captures & compiles data relating to department.
• May provide direction amongst branch hourly personnel, specifically CSRs and Clerks.
• Ensure all employees are following work processes/procedures and take the required training
• Assist Branch Manager with branch operations

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.