Customer Service Manager

Cheney Brothers, Inc.; Statesville (NC); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Day 1 Health & Wellness Benefits

Employee Stock Purchase Plan

401K Employer Matching

Education Assistance

Paid Time Off

Job summary

Cheney Brothers, Inc. is seeking a Customer Service Manager to oversee the Customer Service department in Statesville, NC. You will lead staff, ensure courteous and accurate service, and support sales initiatives to improve profitability.

Responsibilities include coaching CSRs, resolving issues, and coordinating with other departments to meet customer needs. Strong emphasis on service quality and a collaborative work environment are required.

Qualifications

• Required Education: High School Diploma/GED or Equivalent Experience.
• Required Experience: 4 - 6 Years
• Previous customer service, retail and/or cash and carry, sales or warehouse experience.
• Team lead or supervisory experience.

Responsibilities

• Supervises associates to include staffing, training, coaching, performance management and problem resolution.
• Demonstrates a strong service quality commitment through personal example and ensures all employees understand their roles in meeting customer expectations.
• Provides effective customer service by answering questions, resolving problems and providing customers with accurate data and reporting.
• Works closely with other employees/managers to resolve problems and meet customer needs.
• Uses the computer system to provide accessible information, process payments, and run query reports; suggests system improvements.
• Supports achievement of all assigned sales and gross profit objectives.
• Motivates and creates an environment for CSRs to excel.
• Performs other related duties as assigned.

Skills

Customer service leadership

Team supervision

Communication

Problem solving

Education

High School Diploma/GED

Job description

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America's food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Job Description

We Deliver the Goods

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America's food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Summary

Responsible for the management of the Customer Service department, ensuring that customers and Account Managers receive prompt, courteous and accurate service. Manages assigned staff to meet customer needs and enhance customer relationships. Supports sales initiatives that enhance operating company profitability. Functions as a team member within the department and organization, as required, and performs any duty assigned to best serve the company.

Position Responsibilities

• Supervises associates to include, but not limited to: staffing, training, coaching, performance management and problem resolution.
• Demonstrates a strong service quality commitment through personal example and ensures all employees understand their individual roles in meeting or exceeding internal and external customer expectations.
• Provides effective customer service by answering questions, resolving problems, providing customers with accurate data and reporting.
• Works closely with other employees/managers to resolve problems and effectively meet the customer's needs.
• Uses the computer system to its fullest extent to provide customers with accessible information, properly pays customer payments, and runs query reports. Recommends system enhancements and/or improvements as appropriate.
• Supports the successful achievement of all assigned sales and gross profit objectives.
• Provides appropriate motivation, incentives and environment for Customer Service Representatives (CSRs) to excel.
• Performs other related duties as assigned.

Required Qualifications

Required Education: High School Diploma/GED or Equivalent Experience

Required Experience: 4 - 6 Years

Previous customer service, retail and/or cash and carry, sales or warehouse experience.

Team lead or supervisory experience.