Customer Service Supervisor

Oldcastle BuildingEnvelope, Inc. in; Los Angeles (CA); On-site; USD 45,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Supervisor in Los Angeles, where your leadership and communication skills will foster a teamwork environment. This role involves developing customer service policies, training staff, and providing technical assistance to ensure customer satisfaction. With a commitment to work-life balance and a pay-for-performance culture, this position offers a chance to grow your career with an industry leader. Be part of a team that shapes the future of architectural glass and building products, contributing to projects that impact communities and lives.

Benefits

Industry competitive benefits

Work-life balance with PTO

Annual raises and bonuses

Training and development opportunities

Qualifications

• 5+ years of customer service experience required.
• 2+ years of supervisory experience preferred.

Responsibilities

• Develop and implement customer service policies and procedures.
• Train new customer service representatives and provide ongoing development.

Skills

Customer Service

Leadership

Communication Skills

Education

High School Diploma or GED

Job description

Customer Service Supervisor (Administrative)

Come Join Us!

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.

Start your journey with OBE and help us build the future.

What You'll Get to Do

The Customer Service Supervisor is focused on fostering a teamwork environment and reports to the Regional Customer Service Manager. This role is onsite with the Customer Service team in Los Angeles, California.

This role is perfect for an individual who is hands-on, a leader, with great communication skills. A vital member of the customer service team, this is an opportunity to build a career with an industry leader.

Job responsibilities include:

• Develop and implement customer service policies and procedures
• Train new CSRs and provide ongoing development on products, services, and plant limitations
• Investigate, solve, and/or provide assistance to CSRs on higher-level customer problems (know when to escalate to plant management)
• Provide technical advice and assistance to staff and customers regarding products and services of the organization
• Liaison between Sales Team and Operations Team
• Participate in educational opportunities internally and externally to enhance knowledge of products

What We Are Looking For

• Must have a minimum of a High School diploma or GED
• Minimum of 5 years previous customer service experience
• Minimum of 2 years customer service & supervisor experience preferred

What OBE Offers You

• Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
• Work-life balance – PTO and holidays, including floating holidays you can choose
• Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
• Training – We will equip you with the knowledge and skills you need to succeed

OBE is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability—If you want to know more, please click here.

Oldcastle BuildingEnvelope is an E-Verify Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.