Customer Service Supervisor

DHL Supply Chain; Lockbourne (OH); On-site; USD 55,000 - 70,000; Full time

Job summary

A leading company in the logistics sector is seeking a Customer Service Supervisor to coordinate shift activities, manage staff, and ensure customer satisfaction. The role involves addressing customer issues, leading teams, and maintaining documentation in a dynamic environment. Candidates should possess strong leadership skills and a background in customer service, with a focus on continuous improvement and teamwork.

Benefits

Competitive wages

Insurance benefits

401K

Paid vacation

Holidays

Qualifications

• 1-3 years in a lead/supervisory/management role.
• 1-2 years in logistics industry (preferred).

Responsibilities

• Coordinate and supervise the shift.
• Provide customer interface and follow up with operations.
• Lead support staff to increase productivity.

Skills

Leadership

Customer Service

Problem Solving

Education

Bachelor’s degree

Job description

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2 - 3rd shift Customer Service Supervisor Openings:

1. Fri, Sat, Sun, Mon, 9:00 pm to 7:30 AM (4 X 10 Hour schedule)
2. Mon, Tues, Wed, Thur, Fri, 11:00 PM to 7:30 AM (5 x 8 hour schedule)

Job Description

Coordinate and supervise the shift. Support staff activities daily and weekly. Provide customer interface and follow up with operations to address issues. Review customer complaints with warehouse management and transportation.

• Execute daily customer contract requirements and identify accessorial activity.
• Interact with customer groups and provide escalation for customer service issues.
• Ensure documentation is completed and filed according to guidelines.
• Provide a professional, safe, fair, and secure work environment and direct daily activities.
• Lead support staff to increase productivity through improved processes and development.
• Administer associate recognition programs as per guidelines.
• Plan workload and volume forecasting routines.
• Manage and assist support staff in fulfilling business requirements and collect performance data.
• Evaluate performance variances, identify root causes, develop corrective actions, and implement them.
• Ensure value-added services for customers are completed as required.

Required Education and Experience

• Bachelor’s degree or equivalent experience.
• 1-3 years in a lead/supervisory/management role.
• 1-2 years in logistics industry (preferred).
• Previous customer service and operations background.

Our organization offers a business casual environment focusing on teamwork, development, and continuous improvement. We provide competitive wages, insurance benefits, 401K, paid vacation, and holidays. We are an equal opportunity employer.

Additional Information

• Seniority level: Director
• Employment type: Full-time
• Job function: Other
• Industries: Transportation, Logistics, Supply Chain and Storage