Customer Service Supervisor

SPIROL; Killingly (CT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Compensation Structure

Health/Dental/Vision/Life Insurance

Disability Insurance

401(k) with Company Matching

ESOP Pension

Pet Insurance

Paid time off

Employee Referral Bonus Program

Education Assistance Program

Employee Assistance Program

Job summary

SPIROL in Danielson, CT is seeking an experienced Customer Service Supervisor to lead our on-site team and drive the order fulfillment process with a focus on customer satisfaction. You will coach staff, develop talent, and implement improvements to ensure consistent, high-quality service.

The successful candidate will have 3+ years of customer service leadership in a manufacturing setting, strong coaching and organizational skills, ERP experience, and the ability to manage competing priorities

Qualifications

• 3+ years of customer service leadership experience.
• Manufacturing environment preferred.
• Experience leading and developing teams.
• ERP and business systems experience is considered ideal.
• Strong operational and organizational skills.
• Proven ability to manage competing priorities.
• Experience with performance management, coaching, and employee development.

Responsibilities

• Lead the customer service team to deliver reliable order fulfillment and responsive service.
• Drive process improvements to raise service levels and efficiency.
• Coach and develop staff to enhance performance and succession planning.
• Manage escalated customer situations and ensure timely resolutions.
• Support recruiting and onboarding for the CS team.
• Ensure the department meets service objectives and metrics.

Skills

Leadership

Manufacturing experience

Team development

ERP systems experience

Operational skills

Prioritization

Performance coaching

Tools

ERP systems

Job description

Do you want to make a difference every day? Would you like to work for a global manufacturer with a world-class approach to people, process and product? Then make SPIROL your new home and career!

At SPIROL, we work with our customers to help them succeed. From automobiles, to hand and power tools, to aerospace and green energy, SPIROL provides the engineered metal fasteners that literally hold the world together.

We are looking for an experienced Customer Service Supervisor to join our team in Danielson, CT. This role is 100% on site.

The Customer Service Supervisor leads the customer service team and is responsible for customer retention through effective execution of SPIROL's Order Fulfillment Process. This individual provides coaching, develops employees, drives process improvement, manages escalated customer situations, supports recruiting and onboarding efforts, and ensures the department meets service objectives.

The Successful Candidate Will Have

• 3+ years of customer service leadership experience
• Manufacturing environment strongly preferred
• Experience leading and developing teams
• ERP and business systems experience is considered ideal
• Strong operational and organizational skills
• Proven ability to manage competing priorities
• Experience with performance management, coaching, and employee development

Why Spirol

• Competitive Compensation Structure
• Health/Dental/Vision/Life Insurance
• Disability Insurance
• 401(k) with Company Matching
• ESOP Pension
• Pet Insurance
• Paid time off
• Employee Referral Bonus Program
• Education Assistance Program
• Employee Assistance Program

Careers Video Link: https://www.youtube.com/watch?v=d3OEoDZdnXI

SPIROL an equal opportunity employer. SPIROL does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.