Customer Service Supervisor

ZipRecruiter; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading company in industrial services is seeking a Customer Service & Operations Team Lead in Houston, Texas. This role requires strong leadership and communication skills to manage a small team while maintaining high-quality customer service. Join us to contribute to process improvements and lead a motivated team in a collaborative environment.

Qualifications

• Minimum 2 years of experience managing a team of 2–4+ employees.
• Typing speed of at least 75 WPM.
• Previous B2B customer service or sales experience.

Responsibilities

• Lead and manage a team ensuring performance goals are met.
• Evaluate customer interactions for quality assurance.
• Respond to customer inquiries effectively.

Skills

Leadership

Communication

Customer Service

Analytical Skills

Data Entry

Education

Associate’s degree or higher

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Customer Service & Operations Team Lead – Industrial Services

Location: Houston, Texas 77053 | Full-Time

We are seeking a proactive and dependable Customer Service & Operations Team Lead to join our team in the Industrial Services sector. The ideal candidate is detail-oriented, thrives under pressure, and brings both leadership and excellent communication skills. If you're someone who can seamlessly manage both people and processes while keeping customers at the forefront, we want to hear from you.

Key Responsibilities

• Lead and manage a team of 2–4 employees, ensuring performance goals and deadlines are met.
• Evaluate customer interactions via phone and email for quality assurance.
• Respond promptly to customer inquiries via phone and email, resolving issues professionally and efficiently.
• Handle and resolve customer complaints effectively.
• Gather and assess relevant information to handle service and product-related inquiries.
• Process customer orders, forms, and requests accurately and promptly.
• Maintain and update customer databases and CRM systems.
• Coordinate with internal teams to meet customer expectations and project timelines.
• Prepare presentations, correspondence, reports, and outgoing mail or packages.
• Support special projects and contribute to process improvement initiatives.

Required Skills & Qualifications

• Minimum 2 years of experience managing a team of 2–4+ employees in Industrial Services or a related field.
• Typing speed of at least 75 WPM and strong ten-key data entry proficiency.
• Previous B2B customer service or sales experience.
• Associate’s degree or higher.

What You Bring to the Team

• Excellent customer service and phone etiquette.
• Strong leadership, planning, and time management skills.
• Ability to remain calm and effective under pressure and adapt to change.
• Proficiency in Microsoft Word, Excel, PowerPoint, and ability to learn new software.
• High attention to detail and organizational skills.
• Self-motivated, dependable, and team-oriented.
• Clear written and verbal communication skills.
• Analytical skills and ability to work with data and numbers.

Why Join Us?

We offer a collaborative environment where your ideas matter. You'll play a key role in improving our customer service systems and guiding a growing team. This is your opportunity to be part of a company that values your input, supports your growth, and rewards your performance.

Company Description: Top US & Canadian Suppliers of Oil and Gas Industrial Lubricants