Customer Service Supervisor

Ollie's Bargain Outlet, Inc.; Houston (TX); On-site; USD 70,000 - 80,000; Full time

Job summary

Join a leading retail company as a Customer Service Supervisor in Houston, where you will lead a passionate sales team and ensure customer satisfaction. The role involves managing front-end operations, while fostering a positive shopping experience aligned with the company's core values. This position requires retail experience, strong leadership skills, and a commitment to customer service excellence.

Benefits

Medical, Dental, Vision, and RX coverage

401K with generous company match

20% associate discount on purchases

Qualifications

• 1-2 years' retail experience in a service-oriented business preferred.
• Ability to work evenings, weekends, and holidays.
• Strong interpersonal skills.

Responsibilities

• Lead a team to ensure a good customer experience.
• Serve customers using 'Yes I Care, Yes I Can' approach.
• Resolve customer service issues efficiently.

Skills

Customer Service

Team Leadership

Positive Attitude

Job description

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Join our team and live the Ollie-tude!: (Ollie’s Core Values)

• BE A TEAM PLAYER- Associates are expected to be supportive and work together.
• BE CARING- How do I treat others with courtesy, dignity, and respect?
• BE VALUE OBSESSED- Live the “good stuff cheap” mindset.
• BE COMMITTED- Operate with grit, passion, tenacity, and action.
• BE GROWING- How do we get better every day?
• BE REAL- Associates should be honest, transparent, genuine, trustworthy, and sincere.
  

Ollie’s Associate Benefits

• Medical, Dental, Vision, and RX coverage begins after 90 Days of employment.
• 401K, generous company match with immediate vesting.
• Strong field sales career growth & talent development culture for top performers.
• 20% associate discount on all Ollie's purchases.
• Vast array of voluntary benefits.
  

The Customer Service Supervisor ensures the efficient operation of the front end of the store. The Customer Service Supervisor leads a sales team that is passionate about selling merchandise and ensuring a good customer experience.

Primary Responsibilities

• Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty.
• Resolve customer service issues including answering questions, assisting to complete transactions, and communicating customer requests to Team Leaders when necessary.
• Ensure that all product at the front end is merchandised per the visual merchandise standards.
• Ensure that the front-end, entrance, and exterior of the building are maintained properly.
• Ensure that front end operations, store standards, and company programs meet all operational expectations.
• Assist with developing, evaluating, and supervising front end Associates.
• Complete any additional responsibilities and/or duties as assigned.
  
  

Qualifications

• Minimum of one to two years’ retail experience in a mid-size to large retail service-oriented business preferred.
• Ability to work evenings, weekends, and holidays on a regular basis.
• Must have a positive attitude and the ability to interact well with others.
  
  

Physical Requirements

• Ability to lift and carry up to 50 pounds.
• Ability to push and pull up to 35 pounds.
• Ability to stand for extended periods and work in a safe manner
  
  

Ollie’s is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, national origin, age, veteran’s status, disability, or any other legally protected status.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail

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