Customer Service Supervisor

Ollie's Bargain Outlet, Inc.; Hazle Township (PA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading retail company is seeking a Customer Service Supervisor to ensure efficient store operations. This role involves leading a sales team, enhancing customer experience, and maintaining store standards. Ideal candidates will have retail experience and strong interpersonal skills.

Benefits

Medical, Dental, Vision, and RX coverage

401K with company match

20% associate discount

Voluntary benefits

Qualifications

• 1-2 years retail experience preferred.
• Ability to work evenings, weekends, and holidays.

Responsibilities

• Greet customers and build loyalty.
• Resolve customer service issues and assist with transactions.
• Develop and supervise front end Associates.

Skills

Interpersonal Skills

Positive Attitude

Job description

Join to apply for the Customer Service Supervisor role at Ollie's Bargain Outlet, Inc.

3 days ago Be among the first 25 applicants

Join to apply for the Customer Service Supervisor role at Ollie's Bargain Outlet, Inc.

Join our team and live the Ollie-tude!: (Ollie’s Core Values)

• BE A TEAM PLAYER- Associates are expected to be supportive and work together.
• BE CARING- How do I treat others with courtesy, dignity, and respect?
• BE VALUE OBSESSED- Live the “good stuff cheap” mindset.
• BE COMMITTED- Operate with grit, passion, tenacity, and action.
• BE GROWING- How do we get better every day?
• BE REAL- Associates should be honest, transparent, genuine, trustworthy, and sincere.

Ollie’s Associate Benefits

• Medical, Dental, Vision, and RX coverage begins after 90 Days of employment.
• 401K, generous company match with immediate vesting.
• Strong field sales career growth & talent development culture for top performers.
• 20% associate discount on all Ollie's purchases.
• Vast array of voluntary benefits.

The Customer Service Supervisor ensures the efficient operation of the front end of the store. The role involves leading a sales team passionate about merchandise and customer experience.

Primary Responsibilities

• Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long-term customer loyalty.
• Resolve customer service issues, assist with transactions, and communicate requests to Team Leaders when necessary.
• Ensure product at the front end is merchandised per visual standards.
• Maintain the front-end, entrance, and exterior of the building.
• Ensure store standards and company programs meet operational expectations.
• Assist in developing, evaluating, and supervising front end Associates.
• Complete any additional responsibilities as assigned.

Qualifications

• Minimum of one to two years retail experience in a mid-size to large retail service-oriented business preferred.
• Ability to work evenings, weekends, and holidays regularly.
• Must have a positive attitude and good interpersonal skills.

Physical Requirements

• Ability to lift and carry up to 50 pounds.
• Ability to push and pull up to 35 pounds.
• Ability to stand for extended periods and work safely.

Ollie’s is an equal opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, national origin, age, veteran’s status, disability, or other protected status.