Customer Service Supervisor - Riegelsville

Penn Community Bank; Riegelsville (PA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading bank in Riegelsville is seeking a Customer Service Representative Supervisor to oversee CSR staff and ensure excellent service. The role involves managing cash operations, processing transactions, and promoting bank products. Ideal candidates will have banking experience and strong supervisory skills.

Qualifications

• Minimum 2 years’ banking experience or relevant work experience.

Responsibilities

• Supervise and coach CSR staff, ensuring compliance with Bank policies.
• Process customer transactions accurately and efficiently.
• Assist customers with complex service issues and questions.

Skills

Customer Service

Supervisory Skills

Attention to Detail

Multi-tasking

Education

High School Diploma

Associate’s or Bachelor’s Degree

Job description

Perform all activities required to service customers and manages the CSR staff.

Responsibilities

The following is a list of essential functions, which may be subject to change at any time and without advance notice. Management may assign new duties, reassign existing duties, or eliminate a function.

• Supervise and coach CSR staff and ensure compliance with Bank policies and procedures
• Maintain primary responsibility for settlement of vault cash, ATM, night deposits, and all cash needs of the branch in accordance with Bank policies and procedures.
• Process customer transactions accurately and efficiently, ensuring all required forms are completed properly. Perform customer requested account maintenance including address changes, ID updating, card ordering and check ordering.
• Assist customers with complex customer service issues and questions, coordinate with all areas of the organization to provide timely resolution to all customer requests.
• Promote a positive image of the Bank by identifying customer financial needs and proactively recommending appropriate Bank products and services including investments and residential lending
• Open personal and business accounts adhering to all Bank policies and procedures when opening accounts.
• Participate in new customer relationship onboarding calls and prescribed network wide outbound call campaigns
• Organize work to facilitate a timely and accurate balancing of transactions at the end of the day.
• Provide outstanding customer service while exhibiting a professional demeanor at all times.
• Utilize the customer relationship management system to document customer conversations and send referrals to other departments. Encourage direct reports to utilize system.
• Responsible for operations and compliance items such as CTR’s, cash audits, cash box difference monitoring and offline balancing.
• Conduct wire transfers and supervisor overrides as needed following the proper procedures
• Perform related duties as required.
  
  
  

Qualifications

Education and Experience

• High School diploma or equivalent required; Associate’s or Bachelor’s degree preferred
• Minimum 2 years’ banking experience or relevant work experience
  
  
  

Skills And Competencies

• Knowledge of Bank products and services
• Excellent customer service skills
• Ability to interact well with Team members and customers
• Supervisory and coaching skills
• Strong attention to details and accuracy
• Basic computer skills
• Ability to multi-task and remain organized
• NMLS preferred
• Ability to use sound judgment when making decisions on behalf of the Bank