Cashier-Hanover Store-Part Time

Hanover Consumer Coop Society; Hanover (NH); On-site; USD 32,000 - 42,000; Full time

Job summary

Hanover Consumer Co-op Society is seeking a dedicated customer service professional to join our team. The role focuses on cashiering, accurate pricing, and handling transactions while assisting customers with product locations and questions.

You will work as part of a team to ensure smooth daily operations, maintain store standards, and uphold Co-op policies. Weekend and evening shifts may be required, with a strong emphasis on customer-first service.

Qualifications

• High school diploma or equivalent required.
• Proficiency with the ECRS POS system and related processes.
• Excellent customer service and communication skills.
• Ability to multi-task in a fast-paced retail environment.
• Desire to represent the Co-op positively and adhere to policies.

Responsibilities

• Perform cashiering duties accurately and efficiently daily.
• Enter correct product codes, prices, and process transactions including giving change.
• Assist customers and respond to inquiries with a friendly, professional demeanor.
• Maintain product knowledge and assist customers in locating items.
• Work with Supervisors and teammates to meet department goals and follow training.

Skills

Cashier experience

Customer service

Teamwork

Multi-tasking

Communication

Education

High school diploma or equivalent

Tools

ECRS POS system

Office 365, Excel, Word

Job description

We are a cooperative; cooperation is at the heart of everything we do. At our Co-op, we believe cooperation means creating space for everyone. We strive to bring individuals together from diverse backgrounds, cultures, and life experiences to achieve shared goals. We practice kindness and foster a workplace where respect, acceptance, equity, honesty, and belonging are more than values, they are lived every day.Why? Because connection strengthens us. It helps us build the ecosystem we want to work in and be part of.And…because kindness matters! Kindness nurtures community, and communities thrive when we all work together. If you’re passionate about community and making a difference, we’d love to work with you.Position Overview:Consistently provide a high level of customer service meeting the needs of the customer as well as the location. Assist in the daily operations of the department. Has or acquires the knowledge to efficiently complete the daily procedures needed for departmental success. Stocks, prepares, packages, and maintains product for specific areas for retail sales. Assist Supervisors when requested and/or required.Essential Functions and Responsibilities:Perform at a high level of cashiering responsibilities on a daily basisDemonstrate accuracy in entering correct product codes, recording prices, cashier transactions, counting money, and giving changeRecognize customers’ needs and takes the initiative to react accordinglySet role modeling examples for cashieringListen and handle customer complaints/concerns in a controlled manner – directing them to the appropriate individualHas knowledge of products and their locationExhibit Teamwork by being flexible and dependable meeting the department needsRepresent the Co-op in a positive mannerUnderstand the importance of confidentialityRemain productive without direct supervisionHas ability to multi-task wellComplete all required department and Co-op trainingHas knowledge and training of phone system- knows how to answer, page, and transfer properlyServe as a mentor to new staff in the department (for those with more years of experience)Re-train staff as needed or requested, following set training programCheck Co-op email at least once per weekSet standard for expected behavior in adhering to all food safety proceduresAdhere to all Co-op policies, procedures and employee code of conductOther duties as assignedRequired Skills/Experience and Attributes:High school diploma or equivalentAbility to represent the Co-op in a positive mannerAbility to multi-taskProficiency in ECRS POS system and processesSet an excellent example for new employeesProficiency in use of computer software, Office 365, Excel and WordSuccessful completion of Co-op customer service trainingServe Safe certification acquired as neededExcellent follow throughEquipment Used:Computer register, scanner, adding machines, computer, knives, box cutters, U-boats, carts, and phone system.Attendance Requirements:Flexible hours, including weekend and evening shifts. Availability to be scheduled to work any day of the week, according to department needs.We are an Equal Opportunity Employer. Our employees are people with different strengths, experiences, and backgrounds. We share a common passion for our member-owned Co-op, communities, and for improving people's lives.Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. Every point of view helps shape our success, and fostering inclusion is everyone's responsibility.